• Managing software/hardware system integration and deployment projects for customers in multiple private and public industries.• Creating solution designs, which make use of the company’s proprietary cloud-based software platform and contributing to the execution of those designs.• Training partners, enabling them to develop their own platform-based solutions.• Troubleshooting, diagnosing, and resolving wide-ranging issues including but not limited to those relating to Wired and Wireless Networking, RFID, Windows & Linux servers, Web Applications, SQL Reporting, Platform Client Applications, and Messaging. • Directing efforts related to internal IT objectives.

• Provided friendly, effective consultation to VAR's and customers during critical projects such as software or infrastructure upgrades and implementations.• Coordinated and performed migrations of enterprise software including MS SQL Server, MS Dynamics SL, and MS Hyper-V Server.• Consistently monitored customer projects to ensure successful and timely completion.• Maintained, developed, and customized Microsoft Dynamics SL and GP applications in VB6, VB.NET, VBA, and Dexterity. • Contributed development energy to upgrade existing value added ERP modules to maintain latest version compatibility.• Developed reports using Crystal Reports.• Served as top tier support resource to Technical Support department.

• Headed Technical Support department.• Supported MS ERP's (Dynamics SL & GP), over a dozen value added software modules, and custom applications.• Quickly increased technical skill-set, eventually providing mid and top tier support for several products.• Established regard by VAR's and end users for interpersonal skills and attention to quality service.• Assisted administration of entire internal network environment.• Took ownership of internally hosted email security and mobile communications using BlackBerry Enterprise Server.• Acquired working knowledge of many MS technologies including SQL Server, Exchange, Virtual Server and Hyper-V including P2V conversions, and CRM.

• Supported growth of embroidery business by quickly learning skills needed to digitize and produce embroidered goods.• Worked closely with customers throughout the entire order life-cycle. • Utilized specialized software to digitize custom designs.• Operated, maintained, and repaired computer controlled machinery.• Improved product quality by learning and applying trade best practices. • Maintained a small network of PC's and peripherals.