Kyle Crosland Email & Phone Number

Melbourne, Victoria, Australia

•Managed property maintenance and operations, ensuring compliance with quality standards and customer satisfaction.•Introduced automated messaging and streamlined insurance claim handling, enhancing efficiency and accuracy.•Analysed and optimised property listing and marketing strategies, leading to a measurable increase in customer engagement and revenue. •Integrated new technologies and tools to improve operations and revenue management to increase business performance.

•Delivered exception customer service, enhancing guest satisfaction and fostering brand loyalty.•Utilised Oracle Hospitality POS and HotSos systems to manage hotel operations efficiently. •Trained and managed teams, improving workflow efficiency and boosting department metrics. •Contributed to revenue increase through upselling.

Sri Lanka

•Managed end-to-end business operations, including inventory control, customer service and financial transactions, ensuring smooth operations and customer satisfaction. •Conducted market gap analysis to identify unique selling point to create unique products. •Negotiated and managed third party supplier relationships, securing favourable terms and consistent product quality. •Achieved rapid sales success, selling out initial product release in 2 hours, demonstrating effective business strategy.

Melbourne, Victoria, Australia

Sri Lanka

•Selected and negotiated orders with suppliers, ensuring cost-effectiveness and quality. •Drove B2B sales and established new buyer relationships, contributing to business growth. •Introduced and integrated digital systems resulting in new insights into business performance. •Led the sourcing and implementation of new products and sustainable practises, aligning with modern market demands and environmental considerations.

Masters Of Business Information Systems

Bachelor Of Business, Management / Logistics And Supply Chain Management

Cambridge A-Levels, Mathematics, Economics, Physics