Kyle Kramer-Dove Email & Phone Number

Washington, Dc, Us

Provides strategic direction and vision for software product development in alignment with AccessOne's overall goals and objectives. Collaborates closely with executive leadership to understand the business objectives and translate these into an actionable product roadmap. Oversees the end-to-end development lifecycle and GTM strategy, from ideation through release and first client implementation, using Agile methodologies to ensure timely and high-quality product delivery. Establishes and maintains effective processes and best practices for efficient product development, ensuring scalability and sustainability. Stays in tune with emerging technologies and industry trends and ensure their incorporation into the AccessOne process. Fosters a culture of innovation, collaboration, technical excellence, and continuous improvement within the product team.

Responsible for the direct ownership of the core platform product strategy and go-to-market delivery as well as providing overall guidance of UI/UX strategy. Provides leadership to a team at varying career levels consisting of product managers aligned by vertical and UI/UX designers. Regularly conducts product discovery, product planning and delivery prioritization based on value, tracking and reporting on key performance indicators while articulating product value propositions to customers. Partners with cross-functional stakeholders to ensure that revenue, customer satisfaction goals and other outcomes are defined, validated, and met in alignment with the business’s overall strategy and goals. Consistently meets the primary goal of delivering best-in-class services and capabilities by evolving and continuously improving our customer experience.

Remote

Reported directly to the Vice President of Product Management & User Experience in the leadership role responsible for planning, executing, and maintaining operations and support for our customer-deployed products and solutions. Collaborated with the cross-functional teams to identify and recommend organizational and operational improvements. Planned for the growth of the team, skills, tools, technologies, and capabilities required to scale the organization to meet operational demands. Ensured that maintenance and upgrade scheduled releases, including security patches, are implemented and communicated for customer product deployments. Supported all required reporting of KPIs to assess product health. Assessed opportunities to more effectively utilize new technologies, services, and savings plans to improve operational readiness, performance and achieve cost savings.

Remote

Created automation tooling/SaaS applications for new client onboarding resulting in a reduction of a typical onboarding time of 2 weeks now taking only a matter of minutes without the need for operational intervention.Partnered with the VP of Product to focus on the end-user experience, needs and features that drive a road-map that delivers the client’s vision. Assessed market competition by comparing the company's product to competitors' offering.Worked closely with stakeholders, both internal and external, to gather requirements then translate them into SaaS based application specifications.Collected and analyzed sources of UX data, such as web analytics, customer satisfaction surveys, and help desk tickets to identify trends and target areas for product improvement.Led daily stand-up and sprint project meetings to thoroughly define user requirements in JIRA based Agile project environment.Coordinated QA and final User Acceptance Testing efforts.Assisted with product verification measures to ensure that the project is successful post release.

Held responsibility for providing the centralized planning, direction, and control required to meet the cost, schedule, and performance goals throughout the life-cycle of all SMB client Go-to-Market initiatives. Continuously evaluated all products in terms of how they perform relative to each other, how that relative performance suggested the company should strategically prioritize these products, and what gaps in the portfolio should be filled.Led business development programs related to the acquisition of new clients along with the retention and growth of existing clients. Facilitated the communication of program health in regular executive summaries both internally and with external bank partners.

Provided leadership to a team of client success managers consistently maintaining a 98% retention rate and 15% or greater conversion rate in B2B SaaS financial solutions. Drove employee behavior by creating monthly incentive/sales contests based on opportunity such as lead conversion, product penetration, and other areas identified to close market gaps. Facilitated joint venture partnership initiatives to expand client and bank relationships.

Orlando, Florida Area

Hired, trained, and supported Account Executives in vertical specific industries to better serve the segmented franchise market. Reviewed and monitored monthly sales results and employee scorecards to determine any performance management actions.Played key role in constant 20% organizational growth through revamp of training curriculum, revised compensation planning and other employee retention efforts. Built and maintained C-Level customer relationships in top accounts.Oversaw trade-show planning, preparation and attendance.Partnered with CEO for strategic planning and execution of product marketing efforts.

Simultaneously led all new-hire and continued learning activities across the organization while managing the quality assurance of monitored client interactions. Initiated ‘universal’ quality evaluation process across all business units streamlining report and trend analysis. Successfully led the implementation of a 100% virtual new-hire product sales training course. Through process improvements raised new-hire assessment pass rate to 98%. Led internal social media site implementation to start blog/vlog communications which also allowed for single shared knowledge management source. Facilitated annual ISO external audits with zero nonconformities for 3 consecutive years.

Deland, Florida

Functioned in senior-management role of 200+ team members with physical operations in three states and remote operations across the U.S.Developed motivational programs that included incentives, contests, and compensation plans leading to an overall employee satisfaction rating of 97%. Successfully led enterprise implementation of a system GUI transition reducing overall average handle time by 47%. Effectively managed operation 11% below budget while exceeding financial plan by 13%.

Generated a minimum of 109% of annual revenue goal for B2B sales over entire span of role earning several awards and recognitions for top sales leader. Provided sales leadership to team of exempt account executives with less than 11% attrition. Designed and implemented new training program improving product positioning that was utilized across the enterprise. Partnered with Marketing to define campaigns for products and promotions to maximize lead generation.