Kyle Lamb Email & Phone Number

San Francisco, CA, US

San Francisco, California, United States

Cloud leader of the global CRM SRE team, establishing and driving the long term vision and strategy for a 55+ member organization in the US, Singapore, and Dublin. Drive high impact change by partnering with service owning teams and maturing service resiliency to achieve 99.95% availability. Establishing high quality and definitive observability via SLI’s.

San Francisco, California, United States

Transitioned the global CRM SRE team from operations to a DevOps organization, delivering high impact work for our customers and reduced manual toil for the team by over 50%.Led a multi-year program for improved alert efficiency and detection, reducing the amount of alert triggers reaching SRE by over 80%, and a reduction of over 60% of unique alerts.

Indianapolis, Indiana Area

Leader of the transition and reduction of manual operations across multiple products and technology teams, to drive improved logic for alerting, with a reduction of false positives by 70%. Influenced, planed, and partnered with product teams to automate the manual handling of customer email failures, reducing the manual labor required by 97%, resulting in.

Indianapolis, Indiana, United States

Leader of our global Product Operations team in the US and India for our Email and SMS platform within Marketing Cloud, driving process improvements and incident response for critical customers. Scope included partnering with the technology and infrastructure team, as well as Customer Support to deliver high quality investigations for reduced average days.

Indianapolis, Indiana, United States

Ensured high customer success, by maintaining a stable infrastructure environment. Monitored system performance with a wide variety of applications and tools to maintain maximum system uptime. Ensured infrastructure and product incidents are mitigated in a rapid, but safe manner. Connecting with customers and service owning teams for problem management and.