Kyle D. Email & Phone Number

Edmonton, Ab, Ca

Beaumont, Alberta, Canada

• Preventative maintenance on building and mechanical systems and related components • Minor plumbing, electrical and minor construction work• Complete periodic building inspections and perform corrective maintenance as required • Monitor the work of contractors or vendors • Respond to city emergencies and building closures

Nisku, Alberta, Canada

Prince George, British Columbia, Canada

Prince George, British Columbia, Canada

Onboard clients to DTC eCommerce software, (SAAS) within budget and timeframe to help increase sales for clients to sell their wine via eCommerce, POS, and wine club. Create a positive first impression for our clients by delivering exceptional customer service, from the first Kickoff call to Launch and everything in between/afterwards for support. Manage all aspects of the client onboarding experience including setting proper expectations, communication, and building strong relationships internally and with clients.Ability to cross and vertically network within an organization to establish relationships with key decision makers. Work with cross functional departments to develop best practices and ensure proper training, utilization and ongoing customer adoption of product services and offerings.PM Tools:JIRA Confluence TeamWork Project Management SoftwareHubspotSalesforce

• Worked on a team with Customer Success Specialists who provide exceptional first-level client support on our e-commerce platform via email, telephone, and live chat.• Take ownership of all client communications all the way to resolution and provide timely client updates along the way.• Resolve tickets and document interactions using our Salesforce community engagement platform.• An advocate for our clients, and work collaboratively with other departments within the organization to find solutions to problems and ensure the timely resolution of issues. • Advanced in the role by taking on more complex problems and independently search for solutions.• Continue to promote our service to clients by offering help and assistance, as needed. Create new feature requests as they arise and keep clients updated with progress, as we continue to enhance our platform.• Developed long-lasting relationships with our clients, and work hard to ensure that our platform helps them meet and exceed their goals for success.• Level-headed: Able to handle a very high volume of client communications and stay calm during high-stress situations.• Team-Oriented: Strong understanding of Marketing, Communication, Sales, and Customer Success. Ability to develop strong relationships with teams.• Tech Savvy: Not afraid of technical challenges. I enjoy investigating technical issues and creating technical solutions.

Vancouver, British Columbia, Canada

• Worked on a team with Customer Success Specialists who provide exceptional first-level client support on our e-commerce platform via email, telephone, and live chat.• Take ownership of all client communications all the way to resolution and provide timely client updates along the way.• Resolve tickets and document interactions using our Salesforce community engagement platform.• An advocate for our clients, and work collaboratively with other departments within the organization to find solutions to problems and ensure the timely resolution of issues. • Advanced in the role by taking on more complex problems and independently search for solutions.• Continue to promote our service to clients by offering help and assistance, as needed. Create new feature requests as they arise and keep clients updated with progress, as we continue to enhance our platform.• Form long-lasting relationships with our clients, and work hard to ensure that our platform helps them meet and exceed their goals for success.• Level-headed: Able to handle a very high volume of client communications and stay calm during high-stress situations.• Team-Oriented: Strong understanding of Marketing, Communication, Sales, and Customer Success. Ability to develop strong relationships with teams.• Tech Savvy: Not afraid of technical challenges. I enjoy investigating technical issues and creating technical solutions.

Worked in the Factor Inwentash School of Social Work as a project assistant. I was responsible for developing and implementing a social media strategy for an uptake in content.

Vancouver, Canada Area

-Provide pleasant, professional and knowledgeable customer service -Leave a lasting impression on customers, helping them choose to continue as Shaw customers -Educate customers on the benefits being a Shaw customer -Determine customer needs and promote the best-suited products and services-Understand the competitive environment and stay up-to-date on the latest competitor activity -Meet and exceed departmental and individual performance targets -Excellent listening skills, patience and the ability to diplomatically overcome objections-Sales skills and abilities-Excellent negotiation and problem solving skills -Personal organization, dedication and reliability-goal oriented team player mindset with the ability to work in a dynamic, fast paced and rapidly changing environment

Canada

-Drive a respectful team culture centered on open communication, sharing, listening and personal recognition of team members at all levels-Recognize, coach, and provide meaningful feedback -Drive profitable sales by engaging, education and selling to our guests while providing a complete customer experience-Ensure customer satisfaction by greeting and answering their questions-Tour your department to ensure it meets our customers' expectations-Work hand-in-hand with sales associates to get the job done-Prepare and plan for upcoming events that will impact your department-Ability to communicate, take direction at all levels, and turn it into action-Drive a respectful team culture centered on open communication, sharing, listening and personal recognition of team members at all levels

Maple Ridge

I learnt how to effectively and efficiently run the store through Leader on Duty shifts, which included:-Drive profitable sales by engaging, education and selling to our guests while providing a complete guest experience-planning and executing seasonal transitions and standard revisions-strategic planning and scheduling for daily and weekly execution-Drive a respectful team culture centered on open communication, sharing, listening and personal recognition of team members at all levels-Recognize, coach, and provide meaningful feedback -Leads a team for continuous improvement to impact the total store.

Maple Ridge

As a Line Cook I was required to prepare food the Red Robin way, which includes cutting, sautéing, broiling, frying and cooking various meals such as meats, fish, poultry, vegetables, soups, salads and other ingredients. Also needed to follow a recipe book on Red Robin foods and with food safety and cleanliness in mind, prepare food in a timely manner, all while keeping your tickets in order.