Kylee Olinger Email & Phone Number

Eagle, Id, Us

Accomplished Client Relationship Manager with a proven track record of success managing a $6M book of business consisting of 45 enterprise accounts. Skilled in driving renewals, enhancing the client experience, and conducting Quarterly Business Reviews resulting in high retention rates, NPS scores, and product adoption. Experienced in onboarding new accounts and users through targeted training and educational materials to drive lifelong adoption. Proficient in addressing urgent/escalated… Show more Accomplished Client Relationship Manager with a proven track record of success managing a $6M book of business consisting of 45 enterprise accounts. Skilled in driving renewals, enhancing the client experience, and conducting Quarterly Business Reviews resulting in high retention rates, NPS scores, and product adoption. Experienced in onboarding new accounts and users through targeted training and educational materials to drive lifelong adoption. Proficient in addressing urgent/escalated issues, investigating root causes, and implementing action plans to reduce occurrences. A strong leader in the renewals forecasting process, high retention rate on top VIP company clients. Conduct client business reviews, presenting product roadmaps and recommendations for issue resolution and expanded product adoption. Show less

Boise, Idaho, United States

Boise, Idaho

Las Vegas, Nevada

Lone Tree, Colorado

The Medical Sales College is the only licensed and regulated college in the world with an emphasis on medical device sales education. It is the only industry supported and recognized training program in medical device sales educationExecuted Surgeon targeting, surgeon profiling, hospital / facility profiling, conversational starters, procedure profiling, product profiling, competitive product profiling, validation selling, keyword selling, territory planning, and role-playing. Reviewed… Show more The Medical Sales College is the only licensed and regulated college in the world with an emphasis on medical device sales education. It is the only industry supported and recognized training program in medical device sales educationExecuted Surgeon targeting, surgeon profiling, hospital / facility profiling, conversational starters, procedure profiling, product profiling, competitive product profiling, validation selling, keyword selling, territory planning, and role-playing. Reviewed Operating Room protocol and the sterile field to effectively navigate the hospital environment; Observed multiple surgeries including Vertebroplasty, total knee arthroplasty, and total hip arthroplasty. Identified the target market for Surgeons in the Northern Colorado and Denver areas. Attended the limb salvage meeting at St Josephs Hospital in Denver, Colorado, with some of the regions most respected orthopedic surgeons.Key Achievements Acquired a comprehensive understanding of the products and procedures involved in the spine industry including: ACDF, ALIF, TLIF, PLIF, DLIF, Vertebroplasty, deformity devices, trauma devices, and biologic products  Acquired a comprehensive understanding of the products and procedures involved in ORT including: Fracture management, external fixation devices, revision devices, THA devices, and TKA devices Graduated with a __%  Developed an actionable business plan for territory development including 30/60/90-day plan Participated in 16+ hours of saw bone labs performing total hip and total knee arthroplasties and product in services Professional Certification Representation: Radiology training, knowledge of surgical instrumentation, O.R. conduct, HIPPA and patient confidentiality, infection control, and comprehension of blood borne pathogens Biologics Knowledge: Bone formation and healing, stem cell therapy, amniotic tissue membranes and wound healing, autograft and allograft transplantation. Show less

Draper, Utah

Assess clients needs and utilize problem solving skills to meet clients needs. Relationship-based approach to implementing program expectations. Implement individualized therapeutic goals with each client Facilitate and deescalate emotionally conflictive situations.Implement and enforce program expectations. Motivate, encourage and support students in various stages of adolescent development. Monitoring and recording daily behavior through written and verbal weekly reports

Erda, Utah

Quickly responded to crisis situations when severe mental health and behavioral issues arose.Efficiently gathered information from families and social services agencies to inform development of treatment plans.Collaborated closely with treatment team to appropriately coordinate client care services.Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.Organized treatment projects that focused on… Show more Quickly responded to crisis situations when severe mental health and behavioral issues arose.Efficiently gathered information from families and social services agencies to inform development of treatment plans.Collaborated closely with treatment team to appropriately coordinate client care services.Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.Organized treatment projects that focused on problem solving skills and creative thinking. Show less

Boise, Idaho Area

Referred clients to other programs and community agencies to enhance treatment processes.Quickly responded to crisis situations when severe mental health and behavioral issues arose.Documented all patient information including service plans, treatment reports and progress notes.Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.

Boise, Idaho Area

Trained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques.Communicated with customers regarding orders, comments, and complaints. Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Bachelor Of Arts - Ba, Psychology

Activities and Societies: Student-Athlete, Debate Team

Education record