Kyle Craig Email & Phone Number

Spring Valley, New York, United States

• Provide Reference services including answering questions, providing help searching for information, how to use technology, and reader's advisory.
• Provide Notary services to the public.
• Order books and maintain the collection through weeding of outdated or unpopular materials.
• Other duties as required.

Blauvelt, NY

• Update and maintain BFL website.
• Support patron learning through classes and one-on-one training sessions via computer, phone, tablet, and other technical devices.
• Provide Notary services to the public.
• Serve library patrons by answering a broad range of reference questions.
• Work on special projects ranging from technical advice to determining new practices. An example is partnering with various local and national organizations to donate overflow books.
• Other duties as required; book orders, weeding, supporting Circulation Staff, and more

Rockaway Township, NJ

• Head of adult programming for the library; finding, booking, promoting, and setting up events.
• Responsible for ordering all adult fiction titles.
• Supported lifelong learning through teaching several technology classes.
• Served library patrons by answering a broad range of reference questions, both technical and informational in nature and providing readers advisory.
• Other duties as required; updating the library website, weeding, ILL, creating book displays, maintaining social media, supporting Circulation staff, and more.

Chicago Heights, IL

• Maintained the library web site, implemented and supported social media, created a quarterly newsletter, answered patron computer questions, and taught computer classes.
• Responsible for all out-of-system interlibrary loan tasks, including both borrowing and lending.
• Lead a book discussion group and was involved with some event programming.
• Served library patrons by answering a broad range of reference questions and provided readers. advisory, shelf reading, weeding, creating book displays, ordering materials, booking meeting rooms, and more.
• Acted as Head of Reference & Circulation while supervisor was on leave, managing two Reference Librarians and eight Circulation staff, while continuing limited Reference Librarian duties.

Chicago, IL

Circulation, book shelving, general library duties as needed.

Chicago, IL

Data quality for company transition accounts.

Chicago, IL

• Ensure accuracy of system data through investigation and analysis.
• Provide technical support and service to a global sales force operating in over 90 countries and 6 continents helping them complete work accurately and meet deadlines.
• Contact sales personnel to inquire on status of business data such as account, product, and order information.
• Display clear and professional communication with the sales force and other IT groups.

Chicago, IL

• Maintained product databases for Enterprise clients (including Procter & Gamble, Aventis, and Bayer). Supervised the periodic restructuring of database profiles to meet changing client requirements.
• Responsible for tracking data trends across reporting periods, ensuring the accuracy of data collected, and working directly with clients to investigate concerns.
• Lead the implementation of analytical services for Iams and Taro Pharmaceuticals, receiving high acclaim from both clients.
• Provided technical training for new hires, IRI process training to clients, and assisted in the development of training materials.
• Entrusted to manage a number of projects in which I was able to oversee team driven objectives.
• Created and maintained UPC coding standards for healthcare product groupings.

Columbus, OH

• Managed the processing of survey results to ensure data integrity and trend stability for client initiatives.
• Created customer specific formatting standards and organized monthly reporting data for delivery to clients.
• Participated in the tabulation of customer survey data, coded written responses, and conducted marketing surveys for assigned clients.

Mlis, Library And Information Science

Activities and Societies: LISSA - The Library and Information Science Student Association ALA - American Library Association

Bs, Marketing