Kyle Graham Email & Phone Number

Drive growth and value creation for Insurance and Services businesses through strategic implementation and business analytics

Louisville, Kentucky, United States

• Led development of reporting and analysis dashboards (PowerBI and Tableau) utilized by executive teams, in order to track and measure the efficacy of growth strategy investment. Created whole business reporting suite to enable data-driven regional operating model.• Developed and implemented COVID -claims and -vaccination tracking mechanisms for internal operational processes, external competitive environment shifts, and other strategic interests and concerns. • Established and managed the analytics for a monthly review of the trajectory of new sales for the Specialty business• Creation of a new tool serving front-line associates devoted to provider relations for the dental HMO product line• Created and ran effective governance forum for managing joint priorities with cross functional team through scorecard mechanism, including managing updates, identifying emerging/untracked projects, simplification of update process, and flagging risks throughout the year. Resulting in 92% of OKRs in green status at end of year.• Established and ran most culture, talent, and associate engagement processes, including administration of twice quarterly team meetings, helping to drive 94% engagement score in All Associate Survey in 2021.• Supported oversight and execution of multi-year, multi-million-dollar investment and business growth execution strategy in order to meet membership growth and profit goals for the commercial medical line of business.

Louisville, Kentucky Area

• Implemented and oversaw a project portfolio of over 18 ongoing vendor (TPA) improvement projects focused on paper and electronic claims processing. Increased timeliness metrics by 50%-85%.• DRI for five Defense Health Agency contractual metrics. Developed and successfully implemented Government-directed Corrective Action Plan, resulting in vendor conforming to contractual requirements. • Delivered updates and presentations to senior level leadership. Provided Consumer Experience and larger business strategy advice on new business development activities and opportunities. • Increased Humana Military’s Customer Service provider chat team quality scores by 6-9%. Managed team of four associates, with direct oversight of eight associates. • Led multi-departmental and cross-functional working groups to increase performance and improve processes. • Collaborated with Finance and Pricing to deliver financial acumen guidance to the CX team regarding the TRICARE LOB and our financial performance.

Developed business plan for clinical program strategy and identified $200MM trend opportunity. Supported and led high profile, executive sponsored initiatives through tactical consulting and strategic planning. Engagements ranged from business consulting and operational support, to strategic planning and program management, to integration and facilitation, and start-up related projects. Support and lead integration of acquired assets to create synergies and drive value for the organization. Developed and communicated industry intelligence in support of Humana Pharmacy Solutions line of business.

Louisville, Kentucky Area

Successfully advocated specific defense and healthcare policy recommendations, including issues related to the National Defense Authorization Act and the Armed Services Committees, resulting in positive business impact to Humana Military. Conducted research, developed company strategy, and communicated company position to many audiences, including multiple federal agencies, military service organizations, and government officials. Developed strategy and content on numerous topics, including military healthcare, delivery system reform, wellness, and Alternative Payment Methodologies (APMs), among others. Developed strategic responses to multiple RFIs to industry.Supported and led key initiatives of Humana Military’s executive leadership team and actively participated in corporate strategy and planning activities. Developed external forces analyses to guide executive leadership in setting future business strategy. Enhanced positioning of Humana Military in the market and enterprise.Reported to Chief of Staff and served in a Deputy Chief of Staff capacity.

Louisville, Ky

Developed business strategy and response for Humana’s TRICARE T-2017 proposed solution across member engagement, network strategy, customer service, medical management, data analytics, and claims processing areas, resulting in "Best Value" award for both Regions in play, and the $40.5 Billion contract award for TRICARE East Region in July 2016. Supported rapid prototyping of operational solutions using principles of Lean methodology. Assisted with business strategy and developed industry positioning and content strategies.

Louisville, Kentucky Area

Responsible for implementing new digital initiatives contributing to growth of the Humana Government Business segment. Led redesign of Humana Military website. Led design of newly created mobile application for iOS and Android.

Master Of Business Administration (M.B.A.), Gpa 3.94

Activities and Societies: Beta Gamma Sigma

B.S.