Kyle Phelps Email & Phone Number

San Diego, California, United States

Delivered responsive on-call IT support to diverse clients in San Diego and Los Angeles counties to ensure immediate issue resolution and minimize operational disruptionsCollaborated with remote technicians to efficiently accomplish tasks, leveraging strong communication skills to relay instructions, progress updates, and ensure cohesive teamwork and performanceConducted on-site diagnostics, troubleshooting, and repairs to address and complete technical challenges and maintain client systems; functionalityNavigated varying skill levels required for different tasks demonstrating the adaptability and capacity to rapidly acquire new competencies as neededCoordinated directly with clients and liaisons to understand specific requirements, tailor solutions, and guarantee client satisfaction; increased client retention for future business and referrals

Fort George G. Meade, Maryland, United States

Managed both remote and local automated data processing equipment and oversaw collection, processing, and reporting procedures with a focus on precision and efficiencyDesigned and maintained analytical and operational resources, including databases and tools, to facilitate target collection, identification, and location; enhanced the effectiveness of operationsGenerated crucial technical deliverables and time-sensitive reports in direct support of Cryptologic Network Warfare and Cyber operations; contributed to informed decision-making Completed the U.S. Joint Commands’ Joint Cyber Analysis Course designed to provide personnel with in-depth knowledge and skills in cyber analysis and operations; ranked top 5% of the class and achieved a 96% average score across all categories.

Fort Bragg, North Carolina

Infantry Fire Team Leader. Specialized in Airborne Operations (Airfield Seizure), and conventional and unconventional warfare.

Bachelor Of Science (B.S.), Computer Science

B.S. Computer Science Curriculum

Jcac - Cyber Operations/Cryptologic Network Warfare, Computer Science, 96.8/100 Gpa

Activities and Societies: Non-commissioned Officer Corps while attending - Sets the example and standard for junior members.

Cyber Analysis And Operations, 96% Overall Average Across All Subjects

Activities and Societies: Ranked top 5% of the class and achieved a 97% average score across all categories.U.S. Joint Commands’ Joint.