Kyle Phelps Email & Phone Number

Dallas, Texas, United States

Dallas, Texas, United States

• Mentor and manage a diverse team of 40+ UX designers, researchers, and motion designers, providing ongoing feedback and support to ensure both individual and team success.
• Oversee the overall UX strategy and vision for PwC Labs, owning the strategic plan for team expansion and growth.
• Strategically manage UX across tax, assurance and advisory, identifying opportunities for product synergy to minimize internal and external expenditures while preventing redundancy.
• Collaborate closely with client-facing teams to develop innovative product solutions that directly address clients' business needs and foster new business development, while leading initiatives to drive efficiency.
• Oversee GenAI UX initiatives for PwC Labs, ensuring the company remains at the forefront of technological advancements.
• Cultivate an environment of continuous learning and professional development, focusing on reducing turnover and enhancing team performance.

• Lead design, experience strategy, user research, and design thinking initiatives across a diverse portfolio of clients, driving innovation and user-centric solutions.
• Manage and mentor a high-performing team of UX and creative designers, ensuring the delivery of impactful designs across all projects.
• Establish experience design studio concepts that promote a UX mindset throughout clients' organizations, fostering a culture of user-centered design.
• Discover opportunities to enhance customer experiences through in-depth user research and analysis, transforming insights into actionable strategies.
• Facilitate design thinking workshops with client leadership teams, collaborating to set the strategic direction of their product ecosystems.
• Collaborate with clients and stakeholders to develop long-term UX visions, driving user empathy while aligning with organizational OKRs.

Dallas/Fort Worth Area

• Work directly with key internal and external stakeholders to define product strategy, develop personas, create user journeys, user stories, wireframes, and provide UI design that meets business and user needs.
• Oversee experience strategy, design thinking, and UI design across multiple projects for a big four accounting firm.
• Work collaboratively within an 15 person agile product team to design and deliver UI mockups while following human-centered design principles.
• Build, mentor, and manage a team of eight UX Designers, providing ongoing feedback and support to ensure both individual and group success.
• Conduct User research and transform findings into actionable insights, concepts, and solutions to solve complex problems.
• Incorporate design thinking into a product relaunch, leading to an increase in user adoption.

Dallas/Fort Worth Area

• Head of creative and UX, oversaw the creative direction, UX, design, and development of multiple projects across various platforms. Ensure the best creative solutions are properly planned, implemented and delivered on.
• Develop integrated marketing campaigns including videos, websites, print collateral, and brand development that exceeds all client expectations.
• Develop, mentor and manage an award-winning team of creatives, including both full-time in-house and off-site contractors, including Illustrators, photographers, and video production teams.
• Support and monitor all websites, including CMS updates, development changes, and server configuration.
• Play a key role in developing and actualizing the creative vision for new business acquisitions, and identify key areas of opportunity for agency growth.
• Lead the growth and development of the agency’s digital offerings.

Dallas/Fort Worth Area

• Worked closely with a multi-disciplinary team to create high-end intuitive websites and streamlined interfaces for mobile applications. Successfully coordinated design projects from concept through completion..
• Provided user experience and interactive design, for various e-commerce car dealership websites, working on up to 50 websites during this time period.
• Worked directly with developers to ensure the design vision was aligned with implementation and removed roadblocks.
• Developed and implemented a strict quality control process for each newly developed website.
• Collaborated with design and development teams to conceptualize and implement new product features.

• Created and maintained brand standards across various integrated marketing campaigns. Managed all projects schedules, and coordinated client meetings/planning sessions in a deadline-driven environment.
• Conceptualized, designed and programmed complete websites, social media marketing campaigns, all marketing collateral, including folders, brochures, and custom publications, as well as designed packaging for clients.
• Planned, conceptualized and directed photo shoots for clients.
• Coordinated printers, attends press checks and manages all print production.

• Interactive DesignerCollaborated with programming team to ensure information architecture, and user interface design meet projects goals and deadlines.
• Designed user interfaces for search platforms, focusing on user centered design.
• Conceptualized and designed custom publications, eBlasts and online magazines.
• Designed and managed magazine templates.
• Recruited, hired and supervised photographers.

• Conceptualized, designed and pitched layouts for custom publications. Worked with clients to communicate their brand throughout the publication.
• Designed and managed magazine templates.
• Hired and worked with talented illustrators and photographers.
• Managed deadlines and workflow for projects with overlapping production schedules.

• Designed advertising campaigns for 10-30 clients per issue.
• Collaborated with creative director to design various advertorial sections.
• Managed tight deadlines and workflow for projects with overlapping production schedules.