- Support business users by identifying reporting needs and improving business intelligence solutions- Analyze industry and organizational trends to identify business strategy impacts and opportunities- Contribute to analytical projects by providing information, reports and guidance to support organizational functions within the Service- Manage ad-hoc requests and determine scope/timing to completion- Interact with third party business intelligence vendors and QA data integrity

- Responsible for reporting on sales territories nationwide as well as individual reps and teams- Manage ad-hoc sales rep requests on a daily basis and determine scope and timing- Facilitate improvements and discuss on-going changes with custom CRM software developers in India- Maintain data integrity within the sales territory databases while continuing to increase data hygiene- Lead data architect in charge of developing new procedures and efficiencies to manage constant headcount changes and account movements

- Helped users with IT support- Built and managed Business Object reports

Database Administrator- Build, manage, and repair multiple ETL semi-automated processes for matching records between many different databases sources and calling multiple programs within SSIS- Improve existing database structures with more efficient functions and stored procedures- In process of learning SSRS- Maintain database indexes, stored procedures and data hygiene- Troubleshoot data integrity, data hygiene, import & exporting issuesData Analyst- Using T-SQL on a daily basis to generate reports/statistics as well as utilize knowledge of the databases to streamline processes and build automated stored procedures- Responsible for rebuilding a two week reporting process down to a sub-two minute online request- Responsible for reporting on marketing campaigns showing ROI and lift against control cells- Manage ad-hoc client requests on a weekly basis and determine scope and timing

- Dealt with vendors for special promotions and inquiries daily- Provided resolution to incidents and service requests by users- Responsible for maintaining all levels of inventory from purchasing to maintenance

- Technical help representative, dealt with vast range of technical products and troubleshooting- Provided resolution to incidents and service requests by consultants and customers- Troubleshoot network connectivity issues- Provided desktop support including PC configuration, software installation, troubleshooting software and hardware.- Troubleshooting personal computers and servers- Experienced in DHCP, DNS, WINS, TCP/IP, IPX/SPX and Remote Access services