Kyle Flores Email & Phone Number

• Implemented several process changes across the development team within an engagement model that improved workflow velocity by 60% and team engagement by 75%
• Facilitated SAFe ceremonies each iteration.
• Prepared iteration board for Program Increment planning and assisted in crafting team objectives.
• Coordinated cross-functionally to deliver artifacts that support product infrastructure.
• Communicated with multiple teams and stakeholders to provide visibility on team… Show more
• Communicated with multiple teams and stakeholders to provide visibility on team deliverables. Show less

Coral Gables, Florida, United States

• Directed and coordinated software testing activities of employees engaged in customer support and implementation.
• Performed Product Backlog refinement in collaboration with the development team.
• Trained staff on proper issue reporting and testing.
• Recommended and implemented measures to motivate employees and improve testing methods, software performance, product quality, and efficiency.
• Reviewed testing documentation to ensure progress was being accomplished toward… Show more
• Reviewed testing documentation to ensure progress was being accomplished toward project and product completion.

Coral Gables, Florida, United States

• Engaged in program testing to detect error codes or interruptions of the software, while communicatingany findings to development.
• Verified that programs functioned according to user requirements and conformed to establishmentguidelines.
• Created user stories to describe program evaluation, testing and correction.
• Prevented re-occurrence of product related issues and ensured efficiency of operation.

Coral Gables, Florida, United States

• Trained and managed several clients regarding electronic medical record featuresand achieved significant client workflow improvements.
• Answered client inquiries regarding electronic medical record functionality andcloud-based operations to resolve problems.
• Maintained record of daily communication transactions, development issues, formrequests, audits, back-up requests and remedial action taken on each.
• Performed command prompt based audit scripts on clients to… Show more
• Performed command prompt based audit scripts on clients to gauge optimizationefforts.
• Performed EMR Data Migration for transitioning clients. Show less

• Helped clients to modify attitudes and patterns of behavior by increasing understanding of self, personal problems and their part in creating them.
• Created and reviewed service plans as well as prior authorizations.
• Modified service plans according to changes in client status.
• Provided written progress reports on clients to the courts and assigned probation officers.
• Accompanied clients to probation, court hearings, and doctors' offices providing transportation and… Show more
• Accompanied clients to probation, court hearings, and doctors' offices providing transportation and assistance. Show less

• Investigated problems of individuals disadvantaged because of income, age and other economic and personal handicaps to determine needs.
• Evaluated personal and financial data obtained from applicant to determine initial and continuing eligibility, according to departmental directives.
• Visited individuals and families in their homes to explain supportive services and resources available to persons needing special assistance.
• Spoke before neighborhood groups to establish… Show more
• Spoke before neighborhood groups to establish communication and rapport between persons in community and agency.
• Prepared and kept records of client cases using several data collection programs. Show less

Bachelor Of Arts (B.A.), Psychology, 3.0

Associate Of Arts (A.A.), Art/Art Studies, General