Kyle Flores Email & Phone Number

Miami, Fl, Us

• Implemented several process changes across the development team within an engagement model that improved workflow velocity by 60% and team engagement by 75%• Facilitated SAFe ceremonies each iteration.• Prepared iteration board for Program Increment planning and assisted in crafting team objectives.• Coordinated cross-functionally to deliver artifacts that support product infrastructure.• Communicated with multiple teams and stakeholders to provide visibility on team… Show more • Implemented several process changes across the development team within an engagement model that improved workflow velocity by 60% and team engagement by 75%• Facilitated SAFe ceremonies each iteration.• Prepared iteration board for Program Increment planning and assisted in crafting team objectives.• Coordinated cross-functionally to deliver artifacts that support product infrastructure.• Communicated with multiple teams and stakeholders to provide visibility on team deliverables. Show less

Coral Gables, Florida, United States

• Directed and coordinated software testing activities of employees engaged in customer support and implementation.• Performed Product Backlog refinement in collaboration with the development team.• Trained staff on proper issue reporting and testing. • Recommended and implemented measures to motivate employees and improve testing methods, software performance, product quality, and efficiency.• Reviewed testing documentation to ensure progress was being accomplished toward… Show more • Directed and coordinated software testing activities of employees engaged in customer support and implementation.• Performed Product Backlog refinement in collaboration with the development team.• Trained staff on proper issue reporting and testing. • Recommended and implemented measures to motivate employees and improve testing methods, software performance, product quality, and efficiency.• Reviewed testing documentation to ensure progress was being accomplished toward project and product completion.• Created policies & procedures related to quality control• Restructured and improved the ability to manage daily issues reported by clients.• Participated in the scoping, development, and testing of new product features.• Facilitated initial API Integrations with clients and front-end troubleshooting. Show less

Coral Gables, Florida, United States

• Engaged in program testing to detect error codes or interruptions of the software, while communicatingany findings to development.• Verified that programs functioned according to user requirements and conformed to establishmentguidelines.• Created user stories to describe program evaluation, testing and correction.• Prevented re-occurrence of product related issues and ensured efficiency of operation.

Coral Gables, Florida, United States

• Trained and managed several clients regarding electronic medical record featuresand achieved significant client workflow improvements.• Answered client inquiries regarding electronic medical record functionality andcloud-based operations to resolve problems.• Maintained record of daily communication transactions, development issues, formrequests, audits, back-up requests and remedial action taken on each.• Performed command prompt based audit scripts on clients to… Show more • Trained and managed several clients regarding electronic medical record featuresand achieved significant client workflow improvements.• Answered client inquiries regarding electronic medical record functionality andcloud-based operations to resolve problems.• Maintained record of daily communication transactions, development issues, formrequests, audits, back-up requests and remedial action taken on each.• Performed command prompt based audit scripts on clients to gauge optimizationefforts.• Performed EMR Data Migration for transitioning clients. Show less

• Helped clients to modify attitudes and patterns of behavior by increasing understanding of self, personal problems and their part in creating them.• Created and reviewed service plans as well as prior authorizations.• Modified service plans according to changes in client status.• Provided written progress reports on clients to the courts and assigned probation officers.• Accompanied clients to probation, court hearings, and doctors' offices providing transportation and… Show more • Helped clients to modify attitudes and patterns of behavior by increasing understanding of self, personal problems and their part in creating them.• Created and reviewed service plans as well as prior authorizations.• Modified service plans according to changes in client status.• Provided written progress reports on clients to the courts and assigned probation officers.• Accompanied clients to probation, court hearings, and doctors' offices providing transportation and assistance. Show less

• Investigated problems of individuals disadvantaged because of income, age and other economic and personal handicaps to determine needs.• Evaluated personal and financial data obtained from applicant to determine initial and continuing eligibility, according to departmental directives.• Visited individuals and families in their homes to explain supportive services and resources available to persons needing special assistance.• Spoke before neighborhood groups to establish… Show more • Investigated problems of individuals disadvantaged because of income, age and other economic and personal handicaps to determine needs.• Evaluated personal and financial data obtained from applicant to determine initial and continuing eligibility, according to departmental directives.• Visited individuals and families in their homes to explain supportive services and resources available to persons needing special assistance.• Spoke before neighborhood groups to establish communication and rapport between persons in community and agency.• Prepared and kept records of client cases using several data collection programs. Show less

Bachelor Of Arts (B.A.), Psychology, 3.0

Associate Of Arts (A.A.), Art/Art Studies, General