B2B2C: Full Scale Member Management and POS system for climbing gyms. Routesetting solution that helps climbers keep track of their progress at the climbing gym.• End-to-end design of a new B2B2C software for the indoor rock climbing industry.• Lead a team of 7 front/back end developers & designers to bring the product from 0-1.• Created and implement the company's branding strategy.• Synthesized user insights from cold calls, demos, trade shows, and surveys to derive a product roadmap of interactive features with the goal of collecting missing but valuable metadata from the gym’s customer base.• Refined a picture tagging system which transforms the relationship between gym staff and climbers from a one way to symbiotic.

• Conduct thorough business requirements analysis for 2-5 project requests per day.• Inquire with subject matter experts to understand the impacts of a system and feature from end to end.• Parse relevant information to draw out the UX and UI enhancements needed to enhance internal system efficiency aligned with business goals.• Restate the requested, as well as my recommended solutions in an easy to understand way for stakeholders and developers to digest. • Create comprehensive documentation, including user stories and step-by-step processes.• Maintain transparent stakeholder communication on JIRA regarding the progress and risks of 20+ projects per week.

• With expert sales training, I grew my book of accounts to $200,000+ MRR.• Awarded top inside sales rep of 2020 and President's Club winner in 2022.• Developed a comprehensive project Plan of Action and Milestones schedules based on customer’s requested project schedule.• Monitor and inspect project team’s job progress to ensure compliance with all schedule, quality, and regulation requirements.• Outreach to mid-market level clients, carrying the sales process from discovery to close.

• Organized and developed online community from the ground up from 100 to 50,000 members, sourcing content for outreach on different channels and provide insight into trends based on community posts and feedback.• Developed surveys, application systems and implemented other information gathering techniques to create a well-organized system of communications between community members and development team.• Maintained use of Jira for communicating 30-150 bug and feedback reports per week, organizing them from least to most impactful.• Monitored Scavengers social media to interact with people who are engaging with our content, escalating comments as necessary to the appropriate team members.• Participated in real-time trends and relevant brand conversations with our social community, asking questions to develop a bustling community and engaging with customer, influencer or ambassador posts in a personalized and authentic manner.

• Communicate with clients and develop an understanding for their target userbase.• Worked with budgets of between $3,000 and $100,000 to bring back ideal influencers who can make videos to promote mobile apps for clients.• Develop working relationships with 300+ influencers per campaign and negotiate prices for their services within budget.

• Marketed and advertised across several platforms to form a member base of 1000+ within first few months of operation.• Hired staff to develop website which gave 5 industry pros a space to offer hourly lessons to the community.• Organized events such as community game nights and tournaments for cash prizes between $25-50.• Developed an intuitive scrimmage system to provide opportunities for up and coming professional eSports teams.