Kyle Duke Email & Phone Number

Greater Chicago Area

Guide cross functional teams in creating customer centric, omnichannel experiences via design thinking methods that span research, ideation, UX, and the design of physical spaces to advance our brand’s offerings to customers. Managed a group of UX designers from three partnering organizations to develop the first holistic wireframe experience and clickable prototype of a new Walgreens Health app that was presented to WBA board members to secure pilot funding. Communicated the omnichannel experience using visual roadmaps, customer journeys, service blueprints, and more to align leaders and team members. Led numerous ideation and alignment workshops to create and evaluate a Walgreens Health Corner pilot with cross functional leaders. As the pilot expanded from a single location, I developed detailed service blueprints for 12 care gap services, trained Health Advisors on how to deliver the customer experience, and led design researchers and UX designers in gathering insights to evolve our offering. Walgreens now offers 100 Health Corners in multiple states.

Greater Chicago Area

As a Root Consultant, I blended management consulting, adult learning, and user-centered design methods to help our clients define and execute strategy, engage people in their business, shape culture and develop skills. I applied these skills to serve Root’s clients in the healthcare, hospitality, retail, energy and utility, and automotive industries. I also played a key role in growing two of Root’s strategic accounts – Marriott International and Toyota Motorsports.

Chicago, Il

Chicago, Il

Worked with a major insurance company to bring patients, nurses, doctors and insurance company employees together for a two day workshop to imagine the future of healthcare and then translated these insights into a series of user scenarios to demonstrate how insurers could play a centralized role in the future state of healthcare. Promoted an internal innovation process within a global consumer goods company through the use of various storytelling methods to drive awareness, participation and share success stories. Managed a team of designers in the development of an exploratory research and strategy process to aid a global consumer goods company in recognizing new customer behaviors and trends within each of their product categories.Guided a retail design company in the development of a strategic capability to increase their scope of services and value to customers.

Chicago, Il

Worked with designers, researchers and strategists to help our clients ideate, designand bring to market innovative products, digital experiences, and services.

Richfield, Mn

Member of Best Buy’s internal ‘design consultancy’ responsible for identifying and interpreting core consumer insights to transform the customer experience across physical and digital retail channels.Led group discussions to create current state service blueprints that identified consumer pain points.Demonstrated future state opportunities through the development of user scenarios.

Chicago, Il

Created a brand identity for a proposed 10 mile bike trail through the South Side of Chicago.Facilitated a planning workshop for 30 people including politicians, Department of Transportation representatives, professors, students and other professionals.Designed a portfolio of options to present to the City of Chicago’s Department of Long Range Planning.

Oconomowoc, Wi

Created detailed renderings and animations and presented 3D work to clients.

Oconomowoc, Wi

Ensured the safety of 15 inpatient eating disorder patients by monitoring their behaviors and engaging them in individual and group counseling sessions.

Master Of Design

Bachelor Of Architecture (Barch)

Activities and Societies: Phi Kappa Sigma Fraternity