Kyle Jonas Email & Phone Number

Southern Pines, Nc, Us

Clearwater, Fl, United States

Deliver a great customer experience and maximize the use of our products, as well as delivering outcomes, results and value that exceed customer expectations.Forge relationships with new customers, including management and executive stakeholders, and understand their objectives.Develop a strategy and plan for achieving customer objectives.Manage the steps of the onboarding process with the customer including configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities.Monitor customer usage, adoption, and customer health metrics.Continually work with customers, including management and executive stakeholders, for ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term.Conduct quarterly strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction.Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers.Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4.Meet and exceed bookings targets and quotas.

Apple Valley, Minnesota

- Responsible for outreach to distribution customers, advising of new products, promotions, and identifying purchasing trends in their market. - Run online demos and tutorials for outside sales and manufacturers reps, on how to use Salesforce.com, construction data websites and our online service center.- Maintain accurate daily activity records using Salesforce.com.- Follow up and qualify incoming leads from multiple sources, working directly with customers via telephone and email to explain products and/or services to identify new selling opportunities. - Generate new leads utilizing construction data websites.- Process and update SPA within assigned region. Coordinate with Oracle Advanced Pricing, Sales Managers, and Customer Service Representatives (CSR). Identify potential product / application gaps to make recommendations. Provide monthly reports as needed.- Create contracts and distribute to customers while maintaining all information in CRM. Review invoices to identify potential product purchasing gaps, and calculate rebates based on established terms.

Apple Valley, Mn

Lakeville, Mn

Greater Minneapolis-St. Paul Area

- Assisted coordinators with day-to-day responsibilities and tasks.- Developed relationships with students and be someone they can go to for advice and guidance.- Led small group educational activities by following Hospitality House's vision, mission and values.- Mentored students to be respectful, hard-working and engaged.- Organized recreational activities for the students to participate in. - Tutored students with their schoolwork.