- Designed, implemented, and evaluated training for new employee onboarding, new product implementations, and refreshers on current workflows. - Utilized analytical tools and survey data to evaluate training effectiveness. - Configured training systems to provide an appropriate learning environment separated from production environments.- Configured production systems to meet business requirements. - Authored eLearning and video content to reduce requirements for live instruction. - Developed workflow and troubleshooting documentation for various applications. - Led a team of instructional designers in developing training materials, improving presentations, and various other department duties. - Conducted live and remote classroom training sessions.- Mitosis and Training Environment Guru.

Responsible for: Developing and maintaining training materials. Developing and publishing eLearnings using Captivate and Healthstream. Delivering classroom training and at the elbow support.

Responsible for Epic Applications ASAP, Inpatient Orders, Cogito and Care Everywhere. Also responsible for MModal. For responsible applications: Maintain training materials (lesson plans and tip sheets) Prepare and deliver email communications to end users Deliver classroom trainingDevelop eLearnings using CaptivatePublish eLearnings using Healthstream

Landscape and Portrait Photographer.

As an Epic Credentialed Trainer, I instructed physicians, nurses, super-users and other end-users on the Epic ASAP, Anesthesia, Optime, and Orders modules. Provided "go-live" and elbow support. Responsible for assisting in Instructional Design for Quick Reference Guides, Lesson Plans, Exercise Books and testing the training environment. Created visual aids and other instructional materials.

At Legends I am a portrait and action photographer. I am also responsible for training new employees and editing photos using Adobe Photoshop or other software.

While student teaching, I took on all the duties of an intervention specialist with the guidance of veteran teacher. Including but not limited to: developing students' reading comprehension and fluency during intervention periods, developing students' narrative and informational writing skills during intervention periods, providing support to identified students during inclusion class periods and reteaching general education math, science, health, social studies, and language arts lessons to identified students during guided study halls, modifying and administering assessments, ensuring that accommodations were being followed as identified in the IEPs.

As a Customer Service Manager, I was responsible for the management of front end operations. This included, but was not limited to: training and development of associates, trouble shooting technical issues, solving customer issues, providing top-notch customer service, monitoring and recording cash flow, communicating with upper management.