Kyle Thomson Email & Phone Number

Melbourne, Vic, Au

Australia

Leading a team of Change Managers and Senior Analysts, responsible for the safe & successful delivery of multiple change programs across the NAB Merchant Services Domain.

Responsible for the successful delivery and adoption of change programs and initiatives as part of the Merchant Services team within NAB’s Business and Private Banking.

Melbourne, Australia

Working within NAB's Insurance and Wealth team providing our customers and colleagues with innovative and market leading products and services. Aligned to group strategy, we make it fast and easy to protect what matters.

Melbourne, Australia

# Anti-Hawking Legislation:Leading the change effort required to introduce and embed new Anti-Hawking laws across NAB.# Consumer Credit Insurance (CCI) Remediation Program:Working across this large remediation initiative to provide support and information leading to a fair and reasonable outcome for our customers. # Technology Mortgage Quality Program:Uplifting the banks origination platforms and ensuring consistent monitoring to meet internal and external reporting requirements. # People Hub Project:Working in partnership with SAP SuccessFactors, delivering an integrated and global, Human Resources Information System (HRIS) to NAB.

Melbourne, Australia

As part of the centralised Change Services function, I am responsible for the strategic design and delivery of practitioner Change Management capability (including Agile Change) across the enterprise. This includes utilising the 70:20:10 approach to provide formal, informal and community led learning opportunities to our employees.I am also the custodian of NAB's in-house Change Management Methodology (Change@NAB) ensuring that it remains relevant and up-to-date and that it is utilised consistently across the organisation, helping NAB to execute and land change safely.

Melbourne, Australia

New Payments Platform (NPP) Program:Due to launch in 2017, the New Payments Platform (NPP) will be an open access infrastructure for fast payments in Australia. The NPP is being developed via industry collaboration to enable households, businesses and government agencies to make simply addressed payments, with near real-time funds availability to the recipient, on a 24/7 basis. Working within the NAB Alias and Digital & Direct stream, I have accountability for the change planning and delivery of NPP into both Business and Personal Banking divisions.Business Banking Customer Service Delivery Project:One of NAB's top ten initiatives, delivering a simplified business lending application process that improves the overall experience for customers and our people. Known as ELA, the system was delivered to over 2000 Business bankers nationwide.Personally accountable for a number of Change deliverables including Business Impact Assessment, Training Needs Analysis, Business Readiness planning and ongoing stakeholder engagement.NAB View (NextGen) - CIS Capability Project:A multimillion dollar CRM technology integration project that delivered a single customer view across NABs Business Banking and Specialist divisions. I was personally accountable for the design and delivery of the Change Network comprising of embedded Local Experts across all impacted segments. This includes but is not limited to; the organisational change management approach, design and build of training content, communication, train the trainer and online and face-to-face facilitation. In addition, I had a key role in engaging and presenting to key stakeholders including senior leaders and business management audiences.

Melbourne, Australia

Choice Home Loans Project:Strategy and agenda creation for the Choice Home Loans mortgage broker induction program – a 3 day face-to-face training program as part of the wider Choice Home Loans Business System. Responsible for the development and construction of all learning materials for use during classroom training which involved sales, systems, process and product capability. Successfully managed and facilitated the pilot program in August 2013.

Docklands, Melbourne

Lead the redesign and implementation of the NAB Financial Planning Mobile Induction program across Queensland, New South Wales & Victoria. This program successfully integrated over 70 new to industry financial planners into our business. Developed and implemented the new NAB Financial Planning on-line induction portal. This included design, content, change communication and ongoing ownership of the site.Maintained close relationships with key stakeholders across the NAB group to ensure our learning agenda aligned with that of the wider enterprise and that required training outcomes were met.

London, United Kingdom

Facilitation of the Anglo Irish Bank face-to-face induction for new call centre employees (inbound and outbound) in London and Leicestershire. The 4 day training program focussed on systems use, bank policy, sales procedures and telephone soft skill awareness.

Nelson, New Zealand

Processing of business credit, investments and securities. This included pricing, drawdown, rollovers and appropriate commercial account maintenance.

Wellington, New Zealand

Responsible for the customer relationship management of a portfolio of mortgage and small business customers – assisting with their banking and credit needs which involved mortgage lending, investments, international products and insurance. Coaching and training of new and upcoming banking consultants and customer service officers.

Bachelor Of Commerce (Bcom), Management

­Organisational Strategy ­Small Business Management ­Marketing & Consumer Behaviour ­Econometrics

Prosci Change Management Certification

Lean Change Management, By Jason Little

Cetificate Iv Training & Assessment (Tae40110)

Education record