Kyle Lenihan Email & Phone Number

Reston, Virginia, United States

Served as a primary consultant to implement ITSM tools (ServiceNow) for mid tier companies, established Backoffice project office project management tools and process to efficiently run and maintain services for cybersecurity company, and served as the primary agent to interact with work leads to status and progress project engagements across the company.

• Provide Business Analysis tools and skill sets and partner with IT, Finance, and Human Resources• Lead complex, cross-functional assessments • Develop holistic business cases with financial and strategic consideration• Conduct workforce analysis and planning to make recommendations to the business for operational improvements• Use modeling and analytical tools to identify improvement opportunities and focus areas to drive strategy and business performance• Present recommendations to Executive Management and drive decisions• Balance and manage multiple priorities while consistently delivering high quality results• Own and drive sophisticated data analysis initiatives that generate impactful and actionable insights• Provide regular reports, dashboards and presentations that clearly summarize results and implications/recommendations to key stakeholders to inform decision making• Own, build and maintain strong relationships with stakeholders; proactively seek buy-in and provide on-going collaboration and consultation to inform how best to address business needs• Deploy ‘best in class’ project management on all initiatives including special projects as needed

- Established structured project management methodology throughout the organization in design, development, and deployment of projects- Developed project dashboards, tracking systems and metric reporting - Created project tracking and updating system to help management receive project status reports and to help manage the multi-project landscape as well as the ever-present resource capacity issues- Built credibility, established rapport and maintained communication with stakeholder community- Operates project delivery processes and methods that are scalable for a rapidly growing IT service provider- Responsible for creating a seamless management approach across a complex portfolio of between 50 and 100 active IT projects, with annual value of up to $75M- Works closely with senior business leaders to prioritize projects, define effective technical solutions, negotiate delivery requirements, and execute trades

- Successfully managed the integration of multiple acquisitions across different business segments into the internal IT enterprise- Introduced a revised integration strategy process that has proven repeatable with high satisfaction from a variety of customer bases- Created a comprehensive transition plan outlining required IT integration areas- Designed templates and formats that have become standard across functions- Maintained and reported on budget and status, as well as program challenges, to senior level management including the CIO and Senior Executives