Kyle Lybrand Email & Phone Number

Atlantic Beach, Fl, Us

Jacksonville, Florida, United States

Purchaser of Co-Issue MSR Acquisitions for approved sellers through Fannie-Mae & Freddie-Mac with an adaptable delivery process designed each individual seller. Responsible for the management and oversight of a multi-billion dollar MSR correspondent acquisition operation. Departments of management included processing, client acquisition and relations, account management, process development and improvement, training, data validation, shipping, & vendor management.• Directly lead a team… Show more Purchaser of Co-Issue MSR Acquisitions for approved sellers through Fannie-Mae & Freddie-Mac with an adaptable delivery process designed each individual seller. Responsible for the management and oversight of a multi-billion dollar MSR correspondent acquisition operation. Departments of management included processing, client acquisition and relations, account management, process development and improvement, training, data validation, shipping, & vendor management.• Directly lead a team of 17 onsite & 6 offsite associates, growing MSR acquisitions from $200M monthly to $1B by capitalizing on operational efficiencies, & establishing a work flow procedure to allow tracking of each individual’s productivity & accountability. • Developed & implemented monthly scorecards & production tracking for all employees which contributed to determining production capacity to predict staffing models that aligned with projected volumes.• Created technological improvements such as determining unnecessary validation fields of the servicing file, pushing operational efficiency higher by 50%. • Manage a team of subject matter experts who are responsible for diverse range of program campaigns, client agreements, annual reviews and general CMC Correspondent program initiatives including mortgage servicing acquisition and borrower servicing issues.• Expanded correspondent program capacity to include multiple loan product types.• Created a new loan transfer process to handle monthly, high volume, bulk loan transfers increasing the pull through rate and minimizing deficiencies. Show less

Jacksonville, Florida Area

Private Label Mortgage Operation for Merrill Lynch. Team consisted of processors & underwriters for all mortgage transactions in the Southeast & South Atlantic regions. • Drove all activity within markets, managing 12 loan processors & 1000 loans by effectively utilizing the experiences of each individual on the team & allowing for feedback of all types, leading to an increase in overall satisfactions of up to 98%. Recognized as top producer, leading all teams in closings per month… Show more Private Label Mortgage Operation for Merrill Lynch. Team consisted of processors & underwriters for all mortgage transactions in the Southeast & South Atlantic regions. • Drove all activity within markets, managing 12 loan processors & 1000 loans by effectively utilizing the experiences of each individual on the team & allowing for feedback of all types, leading to an increase in overall satisfactions of up to 98%. Recognized as top producer, leading all teams in closings per month & service scores.• Emphasized a true high-touch production output by implementing specific procedures for all complex personal finance issues, such as a new mentoring program, leadership development program, & weekly cadence meetings.• Achieved significant success by initiating multiple pilot projects in order to determine the most efficient way to produce results. Specifically, the Underwriting Document Checklist project which yielded a 20% decrease in processing time. Show less

Jacksonville, Florida Area

Operated as the main point of contact from loan origination through closing for all mortgage clients within designated pipeline & market.• Utilized a multi-touch process which led to being the top closer in the year of 2012. • Overall service record of over 93%, which was 13% above the average service score, by working to understand each client’s personal financial situation as well as staying in constant communication through closing.• Served as a designated… Show more Operated as the main point of contact from loan origination through closing for all mortgage clients within designated pipeline & market.• Utilized a multi-touch process which led to being the top closer in the year of 2012. • Overall service record of over 93%, which was 13% above the average service score, by working to understand each client’s personal financial situation as well as staying in constant communication through closing.• Served as a designated Mentor in the PHH Mentorship Program, grooming 15 new employees through the system by providing process flow initiatives as well as quality standards. Show less