Kyle Lybrand Email & Phone Number

Atlantic Beach, FL, US

Jacksonville, Florida, United States

• Purchaser of Co-Issue MSR Acquisitions for approved sellers through Fannie-Mae & Freddie-Mac with an adaptable delivery process designed each individual seller. Responsible for the management and oversight of a.
• Directly lead a team… Show more Purchaser of Co-Issue MSR Acquisitions for approved sellers through Fannie-Mae & Freddie-Mac with an adaptable delivery process designed each individual seller. Responsible for the.
• Directly lead a team of 17 onsite & 6 offsite associates, growing MSR acquisitions from $200M monthly to $1B by capitalizing on operational efficiencies, & establishing a work flow procedure to allow tracking of each.
• Developed & implemented monthly scorecards & production tracking for all employees which contributed to determining production capacity to predict staffing models that aligned with projected volumes.
• Created technological improvements such as determining unnecessary validation fields of the servicing file, pushing operational efficiency higher by 50%.
• Manage a team of subject matter experts who are responsible for diverse range of program campaigns, client agreements, annual reviews and general CMC Correspondent program initiatives including mortgage servicing.

Jacksonville, Florida Area

• Private Label Mortgage Operation for Merrill Lynch. Team consisted of processors & underwriters for all mortgage transactions in the Southeast & South Atlantic regions.
• Drove all activity within markets, managing 12 loan processors & 1000 loans by effectively utilizing the experiences of each individual on the team & allowing for feedback of all types, leading to an increase in.
• Drove all activity within markets, managing 12 loan processors & 1000 loans by effectively utilizing the experiences of each individual on the team & allowing for feedback of all types, leading to an increase in.
• Emphasized a true high-touch production output by implementing specific procedures for all complex personal finance issues, such as a new mentoring program, leadership development program, & weekly cadence meetings.
• Achieved significant success by initiating multiple pilot projects in order to determine the most efficient way to produce results. Specifically, the Underwriting Document Checklist project which yielded a 20% decrease.

Jacksonville, Florida Area

• Operated as the main point of contact from loan origination through closing for all mortgage clients within designated pipeline & market.
• Utilized a multi-touch process which led to being the top closer in the year of 2012.
• Overall service record of over 93%, which was 13% above the average service score, by working to understand each client’s personal financial situation as well as staying in constant communication through closing.
• Served as a designated… Show more Operated as the main point of contact from loan origination through closing for all mortgage clients within designated pipeline & market.
• Served as a designated Mentor in the PHH Mentorship Program, grooming 15 new employees through the system by providing process flow initiatives as well as quality standards. Show less