Kyle Bailey Email & Phone Number

• Assisted users with system issues, procedures, and account information to facilitate their academic activities.• Managed user accounts and oversaw requests for user creation, course and organization creation, and enrollments within Canvas and other academic systems.• Delivered exceptional customer service and technical support via Zoom and a ticketing system, ensuring prompt and effective resolutions.• Troubleshooted and resolved technical issues, often coordinating with vendors for complex problems.• Monitored and managed the ticketing system, documenting issues, resolutions, and following up with users and vendors to ensure clear and timely communication.• Utilized Excel to perform manual integrations using predefined worksheet templates.• Continuously documented new processes to improve efficiency and support.• Performed monthly release schedule stability testing.

• Supervised and managed a team• Organized and monitored workshops for incoming MBA students• Aided with the continuous improvement of the workshop assessment systems

Evaluated and processed applications and transcripts for University admission. Determined admissibility and course equivalencies, evaluated transfer credits according to established policies and procedures, posted actions and credit hours awarded, determined class standing, and entered codes used to create correspondence informing applicants of their status.

Melville, Ny

Allocated engineering product related technical support to end users and distributors. Managed cross reference requests, recommended solutions relative to products. Maintained support programs and databases. Made recommendations for product enhancements and offerings. Worked closely with customer service, product managers, quality service and sales to ensure the best service options and application solutions. Maintained a high-volume workload within a fast-paced environment.

Department Of Engineering And Technology

Tutored students, organized student events, attended seminars, lectured classes in the absence of a professor (Intro to Engineering Practices & Principles, Computer Utilization), supervised electrical laboratory experiments and co-authoring research papers. Thesis Research: Image processing to optimize wave energy converter. Forecast ocean wave frequency by applying complex modulated lapped Orthogonal Transform Filter bank to satellite imagery.

Center For Rapid Product Realization

Conduct reverse engineering of technical data. Design preliminary specifications of a Bluetooth Carbon Monoxide (CO) smoke detector to function in a home as smart technology. Manage light programming of RFduino Chip utilizing MQ-7 CO Sensor. Establish short term production planning techniques; devise business strategies; set budget limits; identify cost cutting savings amounting to $2,500.00; and coordinate cross functional meetings with external department leaders within parameters of other inter-departmental needs.

Information Technology And Desktop Services

Allocated computational and electronic product technical support to clientele by mastering and occupying roles in 5 tiers of the department’s multi-tiered technical support system: -Tier 1 (Self-Help): Aided in creation of information and instruction via digital signage to allot a means of self-help support to clientele to lower crowding of service desk and call centers. -Tier 2 (Initial Support Level): Quickly and simultaneously evaluated clientele requests and inquiries via face to face, phone, email, fax, and discussion boards. -Tier 3 (Administrative Support): Provided technical support to elevated clientele issues through the investigation and resolution of intermediate product software troubleshooting and hardware repair. Assisted Tier 1 personnel in evaluating and solving basic technical issues. -Tier 4 (High-End Support): Solved elevated clientele issues denoting advanced level troubleshooting and analysis. Assisted Tier 1 and 2 personnel.-Tier 5 (On-Site Visit Support): Traveled to locations solving technical problems and/or issues that cannot be solved remotely, within the confines of the department, or through phone instruction.

Develop radar system upgrade for United States Department of Homeland Security.

Master Of Science - Ms, Cybersecurity

Master Of Business Administration - Mba, Business Analytics

Master Of Science - Ms, Electrical Engineering

Thesis: Image Processing to Optimize Wave Energy Converters

Bachelor Of Science - Bs, Electrical & Computer Engineering

Activities and Societies: IEEE, NSBE, RHC