- Directed the transformation of the company’s entire onboarding training program which included elements of instructor led training, eLearning courses, video, and one-on-one coaching.- Produced numerous specially requested training programs by communicating closely with organization leadership to determine true training needs and deliver content in a timely manner.- Developed and managed additional program resources including job aids, instructional videos, and surveys.

- Initiated and developed 40+ e-learning projects, oftentimes concurrently, from initial concept to final delivery across the entire organization where 97% of learners said the resources were useful and interesting.- Consulted with SMEs to identify performance gaps and determine the most effective method of delivering learning solutions.- Reviewed and continuously improved existing training content based on leadership feedback and adult learning theory.- Increased engagement with… Show more - Initiated and developed 40+ e-learning projects, oftentimes concurrently, from initial concept to final delivery across the entire organization where 97% of learners said the resources were useful and interesting.- Consulted with SMEs to identify performance gaps and determine the most effective method of delivering learning solutions.- Reviewed and continuously improved existing training content based on leadership feedback and adult learning theory.- Increased engagement with the organization's monthly employee recognition program by implementing animated video averaging nearly 400 views per release.- Facilitated one-on-one and classroom style learning programs for over 40 new hires, as well as performed LMS administrative tasks as needed. Show less

- Managed a transition coaching program that assisted 30+ new hires as they joined their new teams worldwide.- Performed and organized live virtual training for onboarding of new employees- Developed key practices to measure the success of upcoming roles.

- Collaborated with prospective account holders and offered products that best fit their needs.- Consulted with members to effectively resolve account problems and exceed service expectations.