Kyle Mckenna Email & Phone Number

Richmond, Virginia, United States

• Chief Architect for Capital One's Card Partnerships Segment, a growing portfolio of 50M+ customer accounts and 20+ strategic client partners
• Defined and guided numerous end-to-end Solution Architectures to drive investment and unlock value in features & experiences for customers & clients
• Attracted, evaluated, and retained card programs through collaboration with senior executive stakeholders and external clients / prospects
• Collaborated across Product, Engineering, and Architecture stakeholders to build consensus & advocacy for technology solutions and decisions
• Applied modern cloud-based technology, platform-oriented principles, and precise architecture decisions to create actionable clarity on destination state
• Nurtured and grew high performing engineering & architecture talent through thoughtful hiring, mentorship, and people leadership

Richmond, Virginia Area

• Established Card Partnerships Architecture practice with accountability for target state spanning both Consumer and Commercial Partner card programs
• Influenced Technology investment decisions through trusted relationships with internal and client stakeholders
• Enabled business growth through the integration and launch of five large CoBrand and Private Label Credit Cards programs with market-leading brands
• Led Architecture for Service Management domain, including definition of new Application Model (CMDB) for over 2,400 applications and consolidation of over 10 systems to single unified target
• Architected implementation of ServiceNow platform for Incident, Problem, Change, Configuration, Asset and Request Management
• Accountable for Human Resources, Supply Chain and Reputation & Governance Architecture

Richmond, Virginia Area

• Developed Solution Architectures used across Capital One Card and Shared Tech business divisions
• Led Architecture for Customer domain, including shifting from registry to centralized MDM customer matching and integrating identity & demographic data for over 50 million customers
• Defined microservices-based target state for over 25 API products in Customer domain
• Guided 250+ RESTful API designs to best practices as member of enterprise-wide API review team
• Implemented Agile Kanban to manage Architecture deliverables and facilitate coordination with other federated Architecture teams
• Defined Domain-based architecture model across 27 domains and over 800 applications for Shared Tech Division

Richmond, Virginia Area

• Led all technology aspects of business development for over 50 potential CoBrand and Private Label credit card partnerships, including RFP responses, site visits, due diligence and delivery planning
• Developed technology strategies and roadmaps for Loyalty and Card Partnership business units
• Launched Sony CoBrand partnership as overall Tech Delivery lead for 180+ person cross-functional team
• Launched Lord & Taylor Private Label partnership as overall Tech Delivery Lead across 25+ Agile Sprint teams
• Applied technical and operational resources, enterprise functionality, architectural targets and vendor capabilities to develop reusable, configurable business solutions
• Managed team of direct reports’ project delivery, professional development and career advancement

Richmond, Virginia Area

• Directed and implemented Loyalty technology projects, enhancements and process redesigns
• Launched new loyalty products including Checking, Savings, Debit and Credit Card-based offerings
• Enabled new loyalty product features including cross-product rewards transfers, specialty merchandise redemptions, merchant-funded rewards and integrated servicing capabilities
• Developed deep subject matter expertise and target architecture for loyalty systems
• Authored RFPs for loyalty vendors, scored proposals & influenced final selections
• Led risk management for Loyalty IT, including definition of control environments, application audit responses and incident management, reducing required headcount from 3 to less than 1

Richmond, Virginia Area

• Elicited business intent and documented requirements for complex project work in US Credit Card business units
• Supported Cobrand Partnership for large home improvement retailer, including product launch, addition of promotional financing features and ongoing operations
• Cultivated subject matter expertise for Promotional Financing functionality across Card Division
• Investigated system capabilities, analytical data and cardholder activity for possible problems
• Built and leveraged automated testing support tools to drive high quality project delivery
• Administered implementation of managed desktop environment and Windows OS endpoint upgrade for 400+ person business unit

Portland, Maine Area

• Consulted on technical solutions for individuals and small businesses in Southern Maine
• Configured and repaired desktop and laptop computers
• Designed and built custom websites based on HTML, JavaScript and CSS

Portland, Maine Area

• Upgraded end user desktop software and diagnosed issues in home office and distribution center
• Extracted hardware and data from liquidated retail locations across Southeast US
• Led and directed junior personnel in the department