Kyle Mckenna Email & Phone Number

Richmond, Virginia, United States

• Chief Architect for Capital One's Card Partnerships Segment, a growing portfolio of 50M+ customer accounts and 20+ strategic client partners• Defined and guided numerous end-to-end Solution Architectures to drive investment and unlock value in features & experiences for customers & clients• Attracted, evaluated, and retained card programs through collaboration with senior executive stakeholders and external clients / prospects • Collaborated across Product, Engineering, and Architecture stakeholders to build consensus & advocacy for technology solutions and decisions• Applied modern cloud-based technology, platform-oriented principles, and precise architecture decisions to create actionable clarity on destination state• Nurtured and grew high performing engineering & architecture talent through thoughtful hiring, mentorship, and people leadership

Richmond, Virginia Area

• Established Card Partnerships Architecture practice with accountability for target state spanning both Consumer and Commercial Partner card programs• Influenced Technology investment decisions through trusted relationships with internal and client stakeholders• Enabled business growth through the integration and launch of five large CoBrand and Private Label Credit Cards programs with market-leading brands• Led Architecture for Service Management domain, including definition of new Application Model (CMDB) for over 2,400 applications and consolidation of over 10 systems to single unified target• Architected implementation of ServiceNow platform for Incident, Problem, Change, Configuration, Asset and Request Management• Accountable for Human Resources, Supply Chain and Reputation & Governance Architecture• Hired and led architecture team to define and deliver Domain, Solution and Application Architectures across Capital One's Shared Tech Division• Chief of Staff for organization growing from 40 to 70 employees

Richmond, Virginia Area

• Developed Solution Architectures used across Capital One Card and Shared Tech business divisions• Led Architecture for Customer domain, including shifting from registry to centralized MDM customer matching and integrating identity & demographic data for over 50 million customers• Defined microservices-based target state for over 25 API products in Customer domain• Guided 250+ RESTful API designs to best practices as member of enterprise-wide API review team• Implemented Agile Kanban to manage Architecture deliverables and facilitate coordination with other federated Architecture teams• Defined Domain-based architecture model across 27 domains and over 800 applications for Shared Tech Division• Designed, coded and implemented Terraform configurations for use of AWS cloud infrastructure• Chief of Staff for organization that grew from 12 to over 100 employees

Richmond, Virginia Area

• Led all technology aspects of business development for over 50 potential CoBrand and Private Label credit card partnerships, including RFP responses, site visits, due diligence and delivery planning• Developed technology strategies and roadmaps for Loyalty and Card Partnership business units• Launched Sony CoBrand partnership as overall Tech Delivery lead for 180+ person cross-functional team• Launched Lord & Taylor Private Label partnership as overall Tech Delivery Lead across 25+ Agile Sprint teams• Applied technical and operational resources, enterprise functionality, architectural targets and vendor capabilities to develop reusable, configurable business solutions• Managed team of direct reports’ project delivery, professional development and career advancement• Administered key organizational functions, including communication and recognition programs• Recruited and interviewed candidates for open positions

Richmond, Virginia Area

• Directed and implemented Loyalty technology projects, enhancements and process redesigns• Launched new loyalty products including Checking, Savings, Debit and Credit Card-based offerings• Enabled new loyalty product features including cross-product rewards transfers, specialty merchandise redemptions, merchant-funded rewards and integrated servicing capabilities• Developed deep subject matter expertise and target architecture for loyalty systems• Authored RFPs for loyalty vendors, scored proposals & influenced final selections• Led risk management for Loyalty IT, including definition of control environments, application audit responses and incident management, reducing required headcount from 3 to less than 1• Established and chaired assessment forum to scope business requests across Loyalty teams• Oversaw team of business system analysts’ skill development and project delivery• Analyzed data and developed reporting from Teradata and Oracle data warehouses• Analyzed account activity, product performance and systems operaton

Richmond, Virginia Area

• Elicited business intent and documented requirements for complex project work in US Credit Card business units• Supported Cobrand Partnership for large home improvement retailer, including product launch, addition of promotional financing features and ongoing operations• Cultivated subject matter expertise for Promotional Financing functionality across Card Division • Investigated system capabilities, analytical data and cardholder activity for possible problems• Built and leveraged automated testing support tools to drive high quality project delivery• Administered implementation of managed desktop environment and Windows OS endpoint upgrade for 400+ person business unit

Portland, Maine Area

• Consulted on technical solutions for individuals and small businesses in Southern Maine• Configured and repaired desktop and laptop computers• Designed and built custom websites based on HTML, JavaScript and CSS

Portland, Maine Area

• Upgraded end user desktop software and diagnosed issues in home office and distribution center• Extracted hardware and data from liquidated retail locations across Southeast US• Led and directed junior personnel in the department