Kyle Cole Email & Phone Number

Chicago, Illinois

Chicago, Illinois

Associate Director of Client Operations• Manage and execute over 300 property’s exterior facility management services.• Lead education and communication to clients on program scope and execution.• Exceed expectations with $1M+ in annual reactive revenue.• Maintain customer satisfaction through strong analytical and conflict management skills.• Key contact for client quality and to remediate service disputes within minimal resolution time.• Responsible for directing daily… Show more Associate Director of Client Operations• Manage and execute over 300 property’s exterior facility management services.• Lead education and communication to clients on program scope and execution.• Exceed expectations with $1M+ in annual reactive revenue.• Maintain customer satisfaction through strong analytical and conflict management skills.• Key contact for client quality and to remediate service disputes within minimal resolution time.• Responsible for directing daily operations and delivery of quality contracted services to client.• Ensure the meeting of client SLA requirements.Account Manager• Solely managed major accounts (Office Depot, Regis Corporation, Jos. A Banks).• Successfully reduced facility spending and ensured continuous improvement.• Launched nationwide client account consisting of 500 locations, expanded territory of service to 200% and created standard operating procedures.• Managed multiple customer service associates that provided services to unique clients.• Responsible for over $2.5M in annual invoices.• Led process improvement projects for multiple client specific standard operating procedures.• Reviewed, approved, and administered repair and replacement estimates.Project Manager • Managed an extensive scope of facilities maintenance for 175 Eddie Bauer locations acrossthe United States.• Negotiated rates with affiliates to increase margins by 5% while reducing spend throughpreventative maintenance programs• Actively involved in the expansion into restaurant equipment maintenance and servicing fora large Taco Bell franchisee group in the south. Show less

- Worked as part of a team to initiate campus-wide marketing campaign for HP Intel products and services- Coordinated with students, faculty and campus organizations to regularly complete and surpass team goals- Successfully organized several events promoting company goals

Developed and implemented marketing campaign among University of Michigan students. Coordinated with organizations to present tutorials. Executed on-campus advertising through use of print, broadcast and social media outlets.

· Studied depression and its effects on rumination. · Compiled data in excel to clearly represent findings in which theraputic techniques work better when patients are asked to look at events through the eyes of a third party.

· Developed and implemented marketing campaign among University of Michigan students.· Coordinated with organizations to present tutorials.· Executed on-campus advertising through use of print, broadcast and social media outlets.

· Handled the switching of broker accounts of over 500 clients, requiring tremendous attention to detail. · Launched and maintained a local network that consisted of 18 computers and one server. Resolved any computer software or hardware issues. · Developed and implemented a paper-free tax season, greatly reducing paper costs and also reducing space wasted on in-office file storage. · Held office conference… Show more · Handled the switching of broker accounts of over 500 clients, requiring tremendous attention to detail. · Launched and maintained a local network that consisted of 18 computers and one server. Resolved any computer software or hardware issues. · Developed and implemented a paper-free tax season, greatly reducing paper costs and also reducing space wasted on in-office file storage. · Held office conference meetings with discussions about new software and training the staff on self-troubleshooting to increase productivity. · Answered multi-lined phones while accommodating walk-in customers by always providing avenues and options for customer's concerns. · Scheduled appointments for clients, performed clerical work, and also some experience with Quickbooks. Show less