Kyle Reese Email & Phone Number

Redmond, Washington, Us

Health and Life Sciences

Paris, Fr

Customer Success practice leadDeveloping SaaS solutions that solve customer problemsBuilding a Customer Success practice that will differentiate Orange amongst other Service ProvidersEnabling solution led selling by creating software acceleration training programs

Provided strategic planning to a startup Subscription and ARR Customer Success and Lifecycle Management firm in defining their GTM strategies and service offerings. The target demographic includes enterprise Technology, Software, SaaS vendors and VARs. The firm provided the people, processes and tools to guide these organizations through the journey and development of scalable customer success and lifecycle management practices. The goal is to help organizations understand the value of customer success internally, how to communicate value to their customers, how to measure adoption and how focusing on customer outcomes maximizes the profitability of the solutions, software and services they sell.

San Jose, Ca, Us

Leading Adoption Transformation by...Consulting with partners and customers to drive software adoption. Enable partners, and internal stakeholders, to understand the value of Cisco Security, Collaboration, DNA and SaaS/Cloud offers and the importance of customer adoption and expansion/up-sell motions. Educate partners, and other stakeholders, on the ROI, financial opportunities and customer loyalty an Adoption/Customer Success practice can deliver to an organization.

San Jose, Ca, Us

Inside Partner Account ManagerOffered role by Sr. Manager to bring a transformational mindset to the team and Channel organization.Manage the inside partner account team covering the Central and East areas for Americas Partner Organization. The Central and East VPAM team covers partners that deliver over $500 million in Cisco revenue annually. Led a team of account managers that reported to over 20 Regional Sales managers across Commercial and Public Sector. Provided my team with an entrepreneurial spirit and environment that allowed them to become opportunity hunters and challenge the status quo.•Led 17 inside account managers covering 200+ partners, with $550M of annual revenue, in a matrixed reporting structure; selling across all Cisco business segments

San Jose, Ca, Us

Sought after by Sr. Director of Americas Inside Sales to join his team and this role.•Supported growth of Americas Inside Sales region from $1B to $2B in less than two years•Developed and managed annual planning, including sales quotas for 500 sales managers and converted entire sales organization to full time Cisco employees

San Jose, Ca, Us

•Managed annual $125M Global Operating Expenses Budget for the Inside Sales Organization, including 1,200 permanent and contract staff and $3B in sales.•Re-engineered the reporting, accrual and reconciliation processes for the GVS $45M Global vendor operating expense•Consolidated annual and quarterly reporting across all three Cisco global regions•Managed weekly global inside sales forecast call

New York, Ny, Us

Led all FP&A and Accounts Payable functions including budgeting, forecasting and reporting. Work directly with CFO on all firm reporting and preparation of all frim financial presentations. Completed monthly financial package, including monthly income statement, balance sheet and cash flow analysis. Completed annual $2M Capital Expense budget and monthly analysis. Led the AP department through a new workflow implementation, staff restructuring(reduced headcount from 7 to 5) and process improvements.

New York City, Ny, Us

Parsippany, Nj, Us

Paris, Ile-De-France, Fr

Greater Chicago Area, Il, Us

• Developed deal governance and structure across all consumer product lines and retail operations • Led region through internal audit; received green audit with no material findings• Negotiated deal structures and customer incentive programs

New York, New York, Us

Us

Lead Strategic Management, Strategic Leadership

Mba, Marketing

Bs, Accounting