Kyle Olson Email & Phone Number

Chicago, Illinois

Pricing Strategy• Pricing & Custom Projects business partner supporting insights for Walmart, Nielsen’s largest retailer account

Greater Chicago Area

Greater Los Angeles Area

• Onsite business partner supporting the Beverages Division (Nesquik and Nescafé) at Nestlé• Perform category performance analyses using Nielsen’s tools and supplemental material to develop and deliver understandings to marketing and sales leaders, driving client results• Analyze business issues, provide competitive insights for division managers, directors, and president while building strong partnerships within the organization• Identify opportunities and threats to the performance of brands within the Beverages Division portfolio

Greater Los Angeles Area

• Evaluate high risk financial transactions to investigate fraud and insulate company from financial losses• Recognize potential trends and assess risk based on data analysis and thorough research of merchants and industry type• Serve as escalation contact for underwriting, merchants, and/or customers for cases in question

Greater Los Angeles Area

• Served as liaison for marketing with suppliers, sales, purchasing, vendors, accounting and IT for multiple initiatives• Assisted in analyzing data/identifying trends for sales, marketing, and suppliers regarding pricing and program incentives• Managed supplier vendor banks to ensure appropriate funding was available for product promotions/events/inventory access• Conducted category and supplier analysis to highlight sales gaps and opportunities while utilizing the analysis in developing pricing strategy by channel• Built and maintained professional relationships with specific vendors to ensure the needs of the supplier were met• Extracted company data from internal reporting systems and utilized Excel and Diver for analysis of data

Indianapolis, Indiana Area

• Promoted from Relationship Specialist as performance metrics were continuously exceeded; became department SME• Developed complex risk mitigation and corrective action plans while managing multiple projects at one time• Lead communications sub-team of 17 members in the creation of newly created correspondence that was to be sent to customers• Engaged in proactive risk identification through collaboration with operational departments and stakeholders including the identification and analysis of risk and loss potential associated with business activities and processes• Core team member in designing and implementing the Death Master File Project enterprise wide with multiple departments• Gathered technical requirements and created process documentation for various initiatives and procedures enterprise wide• Conducted operational audits for business segments with documented procedures to identify gaps and recommended/presented proactive steps to correct any harmful finding with management• Partnered with Policyholder Services to lead and facilitate vendor process training

Indianapolis, Indiana Area

• Promoted from Personal Lines Claims Processor• Assisted in planning and scheduling multiple call center resources while monitoring workflow• Prepared, gathered, analyzed and interpreted data and reports from call center metrics across nine national Express Claims locations for corporate and Express office use• Inputted data and information into specialized systems while achieving productivity standards; including First Notice of Loss and any required documentation to complete, maintain, or settle a claim file• Responded to inquiries and resolved issues pertaining to specific claim filings from customers, claimants, insurance carriers, vendors, medical providers, and attorneys while providing excellent customer service

Greater Chicago Area

• Managed day-to-day operations regarding team set up for practice, travel, meals, and all other team logistics• Supervised and directed team managerial staff that involved as many as four members• Recorded data and created player performance evaluations