• Accelerated operations and streamlined processes within our request and investigation process to generate a 10%+ increase in team productivity in 2023, compared to the prior two years• Directed several cross-functional data analysis and investigative projects focusing on identifying actionable findings and insights in order to improve operational efficiencies• Presented and delivered information to a government regulatory body focusing on my team’s role and responsibilities related to… Show more • Accelerated operations and streamlined processes within our request and investigation process to generate a 10%+ increase in team productivity in 2023, compared to the prior two years• Directed several cross-functional data analysis and investigative projects focusing on identifying actionable findings and insights in order to improve operational efficiencies• Presented and delivered information to a government regulatory body focusing on my team’s role and responsibilities related to the monitoring, validation and overall quality of TransUnion’s core credit data• Facilitated goal planning yearly from 2022 through present creating team goals and developing a project roadmap to execute upon objectives and deliver results that align with the goals of the organization• Launched the formation of a 3-person offshore program that included remote hiring, training and developing new associates in Costa Rica• Coordinated talent acquisition including performing interviews and determining hiring for multiple senior-level roles within the Data Performance team Show less

• Analyzes and evaluates operational performance metrics and offers recommendations for improvement when necessary• Compiles and distributes weekly reports and data dashboards to key stakeholders• Administers daily database performance checks, while applying mathematical and statistical analysis to confirm the health those databases• Executes ad hoc queries to analyze and examine issues related to the consumer database• Mentors and assists associates with their analysis and… Show more • Analyzes and evaluates operational performance metrics and offers recommendations for improvement when necessary• Compiles and distributes weekly reports and data dashboards to key stakeholders• Administers daily database performance checks, while applying mathematical and statistical analysis to confirm the health those databases• Executes ad hoc queries to analyze and examine issues related to the consumer database• Mentors and assists associates with their analysis and provides guidance and support on those endeavors• Conducts and leads wide-ranging internal and external customer-facing meetings• Leads a variety of projects while managing project tasks and responsibilities Show less

• Analyzes and evaluates operational performance metrics and offers recommendations for improvement when necessary• Compiles and distributes weekly reports and data dashboards to key stakeholders• Administers daily database performance checks, while applying mathematical and statistical analysis to confirm the health those databases• Executes ad hoc queries to analyze and examine issues related to the consumer database• Mentors and assists associates with their analysis and… Show more • Analyzes and evaluates operational performance metrics and offers recommendations for improvement when necessary• Compiles and distributes weekly reports and data dashboards to key stakeholders• Administers daily database performance checks, while applying mathematical and statistical analysis to confirm the health those databases• Executes ad hoc queries to analyze and examine issues related to the consumer database• Mentors and assists associates with their analysis and provides guidance and support on those endeavors• Conducts and leads wide-ranging internal and external customer-facing meetings• Leads a variety of projects while managing project tasks and responsibilities Show less

• Analyzes and evaluates operational performance metrics and offers recommendations for improvement when necessary• Compiles and distributes weekly reports and data dashboards to key stakeholders• Administers daily database performance checks, while applying mathematical and statistical analysis to confirm the health those databases• Executes ad hoc queries to analyze and examine issues related to the consumer database

• Gathered, coordinated and delivered order requirements between multiple parties, including internal sales contacts, the batch fulfillment team and external customers• Analyzed large amounts of data and test results to ensure data integrity is maintained throughout a data delivery program life cycle and to ensured that external customer business needs are satisfied• Developed and executed design concepts, code standards and test plans in order to validate data fulfillment setup and… Show more • Gathered, coordinated and delivered order requirements between multiple parties, including internal sales contacts, the batch fulfillment team and external customers• Analyzed large amounts of data and test results to ensure data integrity is maintained throughout a data delivery program life cycle and to ensured that external customer business needs are satisfied• Developed and executed design concepts, code standards and test plans in order to validate data fulfillment setup and validate output to external customers while meeting aggressive deadlines in a timely and efficient manner• Mentored entry level analysts on a wide array of topics including – but not limited to – operating within corporate standards, system training, and effectively managing workloads to meet aggressive deadlines Show less

- Acted as a liaison between the Claim Recovery Business Unit and the IT Team- Managed and prioritized system releases on an internal Claim Refund and Reimbursement system- Facilitated requirement gathering and documentation for future releases- Performed end-to-end system testing - including creating test plans and executing testing - on major and minor system updates and releases- Provided tier one support to system users in the Claim Recovery Business Unit- Developed ad… Show more - Acted as a liaison between the Claim Recovery Business Unit and the IT Team- Managed and prioritized system releases on an internal Claim Refund and Reimbursement system- Facilitated requirement gathering and documentation for future releases- Performed end-to-end system testing - including creating test plans and executing testing - on major and minor system updates and releases- Provided tier one support to system users in the Claim Recovery Business Unit- Developed ad hoc SQL queries for end users seeking data associated with the Claim Refund and Reimbursement system Show less

- Provided ad hoc support to multiple entities to help resolve issues from an Epic Systems implementation at a healthcare organization with multiple hospitals- Offered support in all aspects of the system development life cycle for an implementation of a national healthcare organization’s ambulatory clinical information system at over 50 hospitals- Assisted in a collaborative development and execution of client deliverables related to the design and implementation of healthcare… Show more - Provided ad hoc support to multiple entities to help resolve issues from an Epic Systems implementation at a healthcare organization with multiple hospitals- Offered support in all aspects of the system development life cycle for an implementation of a national healthcare organization’s ambulatory clinical information system at over 50 hospitals- Assisted in a collaborative development and execution of client deliverables related to the design and implementation of healthcare information systems- Trained future users to prepare for their upcoming use of a new system- Supported both clinical and front office users, while acting as an on-site lead during multiple go-lives of an ambulatory clinical information system Show less

- Administered daily assistance on a wide range of issues for multiple professors in one department- Managed the attendance, participation, grading and questions of a 260 member class

- Facilitated the consolidation and redesign of the company’s application portfolio - Developed a centralized back-end database that houses all data and information associated with the application portfolio- Designed a new application to display the information associated with the application portfolio

Worked on a team of students in a non-traditional classroom setting to work on a project for an organization outside of Northern Illinois University.Tellabs Project (Spring '10)- Analyzed trends in the consumerization of technology and how they would affect the Tellabs' Information Technology group- Recommended solutions to assist in the trends affecting Tellabs' organization

- Redesigned the company website from the ground up based primarily in ASP.NET 2.0 technologies while incoporating Ajax controls, Adobe Flash media and Java scripts to deliver feature-rich content- Developed a back-end database to support real-time updates and ensure dynamic content is delivered- Worked in a collaborative environment by meeting regularly with key stakeholders to ensure that rapidly evolving project objectives were incorporated within the delivered website design

Worked on a team of students in a non-traditional classroom setting to work on a project for an organization outside of Northern Illinois University.Wal-Mart Project (Fall '08)- Redefined a Wal-Mart document approval process utilizing Microsoft SharePoint- Developed both a User Guide and Administer Guide to assist in the use and control of the SharePoint solution

- Executed ad hoc queries to examine issues associated with the consumer database- Compiled and distributed weekly reports and data dashboards to stakeholders- Administered daily database performance checks to confirm the health of several databases

- Provided tier one desktop support for computer users- Managed automated processes, including: overnight batch, and OS updates- Performed daily maintenance checklists of network logs and performance monitoring for early detection and resolution of problems

- Assisted ticket account executives on a daily basis- Aided the box office staff at the point of sales- Contributed customer service associated with box office operations- Executed miscellaneous game-day stadium operations support