Kyle Pollock Email & Phone Number

Mountain View, California, United States

• Oversee all documentation and manage OpenAPI 3.0 specifications.
• Educate and present training materials for customer-facing teams.
• Developer API requests, code samples, and recipes for developer testing.
• Support product teams, operations, and clients with regular API and network status updates.

San Francisco, California, United States

• Oversaw developer community API questions in discourse, discord and email which grew from 0 to 52K
• Hosted monthly talks and office hours in Discord to help developers with API implementation
• Curated a monthly newsletter of developer content to grow email list to over 15,000.
• Managed monthly Changelog posts and worked with Product Managers to publish API documentation.
• Produced over 100 product related videos to distribute on digital channels and grow dev audience.

San Francisco, California, United States

Rapyd is the fastest way to power local payments anywhere, enabling companies to expand worldwide without building complex payments infrastructure. By utilizing Rapyd’s global payments network and flexible Fintech as a Service platform businesses can accept and disburse funds and create innovative payment experiences. Rapyd is backed by Stripe, General.

San Francisco, California

• Managed the changelog editing and approval process to convey new technical features to clients in a clear, concise fashion as the company grew from 100 to over 170 employees
• Oversaw Knowledge Management to produce API documentation for customers and client engineers with assisting sample code, user guides, FAQs, tutorials, and release notes
• Communicated with internal and customer facing teams to focus on feedback on documentation, and to continuously improve products for clients and platform test users
• Helped write and deliver content for the online proposal builder with over 17 products

San Francisco Bay Area

• Oversaw branding and communications for fundraising avenues with revenue of $3M
• Wrote, edited, and designed UX, UI and technical content for multiple websites, executed on A/B experiments to measure effectiveness and utilize data from multiple sources to identify trends for opportunities to.
• Developed custom web pages HTML, CSS & JavaScript and documented code
• Dedicated onsite IT Lead to manage ticketing and processes
• Marketed annual City Impact Conference website & media to sell out 1,500 tickets three years in a row

San Francisco, California, United States

• Coordinated with team leaders to receive immediate feedback on programs on the ground level
• Built a library of stories to use in newsletters, annual reports, and the annual gala fundraiser
• Adopted language and vision from the Executive Director to communicate through digital channels

San Ramon, CA

• Developed digital technical content for critical business initiatives to over 600 bank offices
• Built digital content with HTML, CSS & JavaScript and managed SharePoint websites viewed by over 10,000 employees
• Worked with SharePoint developers and Technical writers to produce deliverables

• Wrote, and edited website articles on food, business, entrepreneurship, & technology
• Conducted interviews with local entrepreneurs to develop creative content and tell their stories

East Lansing, Michigan

• Designed and developed the Recycling Center website in PHP, HTML, CSS & JavaScript
• Documented website code and development to track all changes

East Lansing, Michigan

• Worked as an original co-founder to build a product & test the market
• Wrote FAQ website content, Assisted with design & made key decisions with product direction & technical issues

Lansing, Michigan Area

• Researched & analyzed communication strategies for press releases, social media & proposals to clients
• Constructed supplemental resource documents for business proposals to clients

East Lansing, Michigan

• Responsible for customer relations by communicating directly with patrons and assisting with transportation.
• Performed multiple tasks as a greeter, ticket taker, usher, concessions cashier and merchandiser.
• Promoted and increased sales of featured products of the performing artists

• Assisted in communications in preparation for the 2012 MediTour Expo and Global Healthcare Conference.
• Developed a brand strategy and created article designs to represent company identity.

Lansing, Michigan Area

• I wrote articles for the Michigan Department of Community Health newsletter and intranet.
• Assisted with a case study from a response to employee asthmatic attacks, and changed the cleaning products used in all government buildings by Peckham Cleaning Services.
• Helped plan a 1200+ employee meeting and assisted in the Director's speaker notes.

Web Development

B.A. In Professional Writing, Digital And Technical Writing