Kyle Reader, Mha Email & Phone Number

Oakland, Ca, Us

Oakland, California, United States

Sacramento, California, United States

Oakland, California

Greater Seattle Area

As an administrative fellow, I lead and work on high visibility projects for our medical group, the Franciscan Medical Group (FMG). FMG is a multi-specialty group of over 1,000 providers. I worked directly with senior leadership and clinical staff in a team environment. Projects and areas of focus included:Patient Experience. I conducted analysis of our data to determine trends, disseminated best practices for our providers, and created accountability and improvement plans for our lower performing clinics and providers. Primary Care Redesign. Implemented a pilot of redesigned primary care, bringing together a group of multi-specialty professionals to focus on our highest risk patient populations. This includes care management, primary care, behavioral health and clinical pharmacy. Created metrics of success for our senior leadership to demonstrate ROI. Physician Compensation. In partnership with our CFO and medical division chief, created a new value based metrics for our providers on productivity compensation models. Metrics focus on Quality, Citizenship, Patient Experience and Access. Worked with our operational leaders to implement this compensation model for the next fiscal year. Care Management. Conducted work to refocus our ambulatory care management program to prove ROI. Also completed analysis and assisted division director on staffing ratios for impatient care management to best achieve denial management initiatives. Operational Excellence. Completed operational projects with clinical staff and administrators at one of our newest clinics to improve patient check in flows, and manage volumes of patient calls.

Greater Seattle Area

I worked as a research assistant for University of Washington's evaluation team for the Washington State Innovation Model (SIM). SIM is a federal grant, which was awarded to the state of Washington to improve the health of all Washingtonians. Specifically our team evaluated the Practice Transition Support Hub interventions, which is a subset of the overall SIM grant. These interventions are meant to help healthcare practices and providers achieve three main goals; integration of physical and behavioral health, creating community linkages, and transition to value based payments. I assisted in the creation of evaluation tools to assess progress towards these goals, analyze data, outreach practices/providers, and assist my team members with tasks. This position provided me more project management experience, team based work, and gave me exposure to the many innovative practice transformation efforts occurring across Washington.

Greater Seattle Area

Seattle, Wa

I was a teaching assistant for Quantitative Methods in the Master of Healthcare Administration program. My responsibilities were to help facilitate class sessions, prepare materials for students and evaluation of student's progress towards course goals. I worked alongside the teaching faculty to complete tasks related to the course. I worked collaboratively with students in groups and individually when needed. This experience allowed me to further my analytical skills, and conducting team based work.

Greater Seattle Area

I completed my capstone project with EvergreenHealth, with a two fellow classmates from my Masters in Healthcare Administration program. Our project centered on integrating clinical pharmacists into primary care clinics at EvergreenHealth. Washington State had recently passed a piece of legislation that mandates commercial health plans in the state recognize pharmacists as clinical providers, and reimburse them for their services. We worked with the pharmacy department at EvergreenHealth to assess how to best utilize pharmacists in new settings given this new legislation. We conducted interviews with experts within EvergreenHealth, and other healthcare organizations across Seattle who are leading in utilizing pharmacists as providers. Our team also conducted a thorough literature review to determine best practices. We structured our project to focus on three major content areas for this issue; clinical outcomes, financial implications, and operational structure. We built a Proforma of integrating pharmacists into primary care, and demonstrated a positive financial return for EvergreenHealth. Our team also determined a roll out plan into the primary care clinics, and provided metrics for leadership to track to determine the success of a new provider model for pharmacists. These recommendations were presented to leadership at EvergreenHealth, who plans to use them going forward for implementation and their own future research.

Greater Denver Area

I am completed my administrative internship in the Population Health Department at CHI's national office in Denver, CO. I worked with a variety of different national directors for population health functions, including IT, care management and network integrity. My primary project was the creation of a standardized format for CHI to evaluate the activities and functions of it's 11 Clinically Integrated Networks (CIN). Currently internal stakeholders of CHI do not have a way to track the baseline functions of the CINs across the network, and each CIN has variance dependent on it's individual market demands. The purpose of this project was to help standardize processes and purpose across all of CHI's CINs, towards the goal of achieving the Triple Aim in each market served. I completed in work in Value Based contracts, creating side-by-side analysis of the current major ACO models; including Next Generation ACOs, Pioneer ACOs and the Medicare Shared Savings Program. Lastly I completed work in assessments of Network Adequacy requirements across the different states in which CHI operates. This position has given me strong experience in strategic planning, data driven analytics for decision making and population health management techniques.

Greater Seattle Area

I completed a strategic consultant project with a team of my classmates from my masters program for Swedish. Our team worked with leaders at Swedish to assess their bariatric surgery service line, and provide recommendations on how to improve this service and couple it with a medical weight loss program. Our team conducted a full market assessment of this service across the Puget Sound region, and also evaluated Swedish's internal resources for providing weight loss service. Our team completed a gap analysis, and provided Swedish leadership a full business plan to improve this service line. We conducted volume and trend analysis, and also evaluated the financials associated with our proposal. We presented our recommendations to Swedish leadership, where we received excellent feedback on our work, and we were informed the organization planned to initiate our recommendations.

Thornton, Co

At Community Reach Center, I worked with clients who have been diagnosed with a mental illness on resource allocation, community reintegration, and psychosocial rehabilitation. I was a member of several work groups, including our Vocational Services and Substance Abuse programs. Along with fellow staff leaders, we assessed and implemented improved services to these populations within our agency. I was able to gain clinical experience working with a variety of mental illnesses, and in working with a team on developing effective treatment plans for clients. My main responsibility including care coordination for clients between hospitals, outside primary care providers, and health care financing organizations including Medicaid/Medicare and private insurers

Boulder, Co

For American Campus Communities, I worked at the University Village at Boulder Creek, which served as student housing in Boulder,CO. There I managed a team of five community assistants and set their office and on-call schedules to cover our front office and meet resident needs. I worked with my managers in the hiring and training of new community assistants. My job also involved planing and implementing community programs for residents with other staff membersI was promoted from Community Assistant to Senior Community Assistant after one yearI also worked with management in the fulfillment and creation of sales goals and customer service standards. During my time at University Village, I received perfect shop scores for both telephone and face-to-face customer interaction. I also had the highest conversion ratio among staff for applicants to signed leases, selling 46 lease contracts, totaling over $400,000.

Boulder, Co

During my undergraduate studies at the University of Colorado, I was a teaching assistant for a first year psychology course. I lead a recitation section of 45 general psychology students, organized study sessions and test reviews for them. I collaborated with other TA’s and the class professor to identify key points to teach in recitation. Primarily my responsibility was to act as a liaison between students and the lecturing professor.

Broomfield, Co

At Borders, I was an Inventory Product Team Member and Book Seller. This experience gave me valuable experience in customer interaction and satisfaction, including answering all customer inquiries and dealing with difficult customer issues. I was also able to developed excellent time management and organizational skills.

Masters In Healthcare Administration

Activities and Societies: Masters in Healthcare Administration Student AssociationIn the Masters of Healthcare Administration.

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: Phi Beta Kappa Member, Psychology Teaching Assistant, Member of the International Honors Society in Psychology