Support Enterprise and SMB sales executives as a Platform and Architecture SME for the Omilia Cloud Platform - an omni-channel, cloud-based, conversational AI virtual agent and voice biometrics technology platform - for call center customers in banking, financial services, insurance, healthcare, manufacturing, and retail verticals. Work directly with enterprise and SMB customers, SaaS platform partners, and implementation partners to understand and document project technical requirements and draft project scopes for conversational AI voice and chat bots with voice biometrics. This includes automated call intent-based call steering to call center agent groups, with additional conversational AI self-service functionality to perform high-value and high-ROI tasks, supported by APIs to existing customer backend systems.

Omilia's Conversational AI solution provides a human-like conversation for automated customer care on any channel via Voice and Chat. Recognized by Forrester and Gartner as a leader in Conversational AI for customer care, Omilia’s award-winning technology brings an amazing customer experience to life through an omni-channel virtual assistant that increases customer engagement and drives contact center cost savings.A unique approach to Natural Language Understanding and Speech Recognition allows for the ability to understand and differentiate between hundreds of customer Intent request types, managing conversations with +95% semantic accuracy.Omilia’s proprietary technology suite is currently powering the IVR of some of the largest banks, insurance, and utility companies of North America.Some of the amazing results achieved by these companies include #1 J.D.Power ranking, 50% Decrease in Average Handling Time, 40% Increase in Self Service Usage and tens of millions of dollars in contact center cost savings.

Digitally Led, Humanly Enabled. Real estate isn’t rocket science, but it is often the largest financial transaction of your life, and that can be stressful.The city’s giant brokerages are fighting for market share and agent loyalty in an attempt to keep their investors happy during a slow market where deals are harder to come by. In all of this, the quality and level of service you receive as a client gets placed on the backburner.That’s why after over 5 years in the business, we didn’t just join another brokerage, we created our own - one primed with the best tech on the market to ensure that your real estate goals are not only achieved, but impeccably serviced.Check us out at www.amplified.nyc. Contact us to download our revolutionary app.

• Co-Founded the Amplified.NYC team, heavily focused on cold-lead digital conversion through Zillow’s Premier Agent Program (top 4 agency-wide in closed transactions), and Corcoran’s own VOW system program.• Advise buyers and sellers on market conditions and strategies for buying and selling realestate.• Built the Amplified.NYC newsletter up to a 30% open rate in an industry average of 15%• Work with investors to create a detailed evaluation of real estate investment opportunities,including forecasting returns and determining risk based on market trends to help guide client decision-making.

• Supported in-house litigation team with subpoena and complaint responses; correspondedwith outside counsel to ensure all matters were handled in a timely manner.• Completed case research via LexisNexis and Westlaw databases.• Drafted documents, contracts, correspondence, invoices, and enclosures at bank's request.• Worked with retail banking employees to investigate consumer complaints, create timelinesof events for litigation, and review bank liability for certain employee actions.

Assisted in-house counsel with state licensing and compliance for primary mortgage lending, mortgage servicing, and debt collection.Researched financial regulation legislation proposals and evaluating their effect on the business, including TILA, RESPA, HOEPA, Dodd-Frank, and FDCPA.Researched case law on vital mortgage lending and servicing issues as they arise in the course of business and summarized the current law with a quick turnaround.

Acted as the point of contact for all incoming counsel requests, analyzing legal issues anddetermining which attorneys or public agencies were best suited to handle them.

Researched focused on determining if an international legal norm exists for the protection of World Heritage Sites and whether or not a Heritage Site can be preemptively destroyed in order to prevent conflicts between two groups.

• Oversaw all operations of the campus radio station as its sole leader for two consecutiveyears while managing both a staff of direct reports and over 70 DJs.• Created and managed an annual budget of approximately $20,000, while acting asthe liaison between the station and the university administration on all budget matters.• Coordinated with recording artists to schedule and record in-studio performances andstation promos.

Worked directly under a Structures DER consultant designing repairs for a variety of aircraft from personal to transport jets. Created full repair work steps and reports for both aircraft mechanic use and FAA records. Learned skills in balancing successful engineering while maintaining business growth.

Worked under the steering component line manager setting up a catalog of products as well as implementing a quality control system in the company distribution center for the product line.