Kyle Shepard Email & Phone Number

Nashville, Tn, Us

United States

Driving eCommerce growth through Shopify and related platforms.

Remote

As the Manager of Platform Operations at Hydrow, I oversee the day-to-day operations of our E-Commerce platform and distributed microservice environment, ensuring seamless, efficient, and secure performance with an emphasis on incident management to minimize downtime and maintain service quality.Specifically for Incident Management, I collaborate with operations team leaders to create and continuously refine incident management processes and procedures tailored for our distributed environment. During incidents, I spearhead the response efforts, leveraging our Grafana alerting and incident management platform to swiftly identify, escalate, and resolve issues. Throughout this process, I maintain open lines of communication with business stakeholders, providing crucial information to facilitate informed and timely decision-making.In the realm of Platform Operations, I am committed to enhancing our monitoring capabilities by optimizing services like StatusGator and Pingdom. This enables us to improve signal-to-noise, reduce response toil, and detect more nuanced issues such as specific website module failures or sudden spikes in site error rates through advanced web host log monitoring.

Remote

As a Shopify Administrator at Hydrow, I manage the day-to-day operations of our Shopify eCommerce platform, encompassing merchandising, 3rd party app management, and integrations/API connections. Initially, my role involved overseeing UX and theme modifications for our store with a separate WordPress homepage. However, it has since evolved into a more hybrid environment, with Shopify primarily serving as a checkout backend and data repository.At the core of our Direct-to-Consumer (D2C) pathway, Shopify remains the vital component of an intricate network of services and applications, ensuring a seamless and efficient customer experience. By leveraging my expertise in managing Shopify's interconnected ecosystem, I play a rewarding role in maintaining and optimizing the flow of our D2C operations.

As a Shopify eCommerce Manager, I handled daily operations that included creating and updating products, collections, blog posts, and delivering analytical insights. I designed and revamped unique landing pages using the Shogun app, streamlining product preorders and exploration for an enhanced customer experience. Drawing on my IT background, I also was tasked with supporting our IT needs as well. Key Responsibilities:Web Design & Optimization: Utilizing marketing and web design best practices, I created new landing pages with the Shogun app, improved existing pages, and enhanced overall website performance through code cleanup and app consolidation.Technical Proficiency: Developed .liquid skills through the SuperHi advanced theme development course, and continuously refined my CSS/HTML/JS and GIT version control knowledge using Visual Studio Code.Google Workspace Management: Led email migration to Google Workspace, handling tasks such as account creation, email migration, group & drive configuration, and other administrative duties.By combining my technical expertise and passion for eCommerce, I strove to create engaging and efficient online experiences for customers, driving success for the organization.

Knoxville, Tn

IT Manager for two hotels supporting 80 staff. Supported existing hotel and assisted in setup and opening of new luxury hotel, including coordinating all vendor activities and hardware setup.// Key Accomplishments //● Successfully launched all IT systems prior to new luxury hotel grand-opening. Continued to provide outstanding support and system uptime, aiding in hotel winning Southern Living’s Best Hotel of 2018.● Maintained $120,000 annual budget and provided guidance for future CAPEX budget needs on large projects. Reduced annual costs by over $10,000 through consolidation of resources and audit of existing contracts.● Led over 70 IT projects across all phases of development; largest project was total wireless infrastructure upgrade to guest network at $110,000 cost. Favored Kanban/Agile methodology for Project Management.● Launched effort to transition hardware to virtual machine environment after assessment of existing equipment at hire. Installed and configured Dell VRTX to host services; reduced maintenance and physical server rental costs.● Developed new user security policies to reduce instances of compromised user accounts. Provided continual security awareness training in the form of in-person training and weekly communications.

Knoxville, Tn

Oak Ridge, Tn

Valdosta, Ga