• Successfully manage multiple debit EFT Conversion projects by leading cross-functional teams and coordinating departmental efforts to ensure timely delivery of milestones, effectively addressing challenges and fostering collaboration, resulting in streamlined processes and outcomes that consistently exceed client expectations.• Projects include converting clients to a new banking platform, implementing new products and solutions, and providing professional services for financial institutions.• Oversee all project aspects from initiation to delivery, including creating and maintaining project documentation, executing project plans, managing risk and issues logs, facilitating project meetings, and generating status reports.• Act as a liaison between technical and non-technical teams to ensure clear communication and understanding of project requirements, facilitating collaboration and driving successful project outcomes.• Collaborate with multiple outside vendors and third-party partners to ensure successful implementation of client projects, coordinating efforts to align objectives, manage expectations, and deliver high-quality outcomes.• Develop tailored Conversion Playbooks to standardize procedures and ensure consistent project delivery, enhancing efficiency and clarity for all stakeholders involved.• Conduct post-go-live delivery processes to ensure that projects meet both client and company expectations, facilitating a smooth transition and addressing any issues that arise.• Consistently follow Project Management Office (PMO) guidelines and processes, utilizing my PMP certification to ensure alignment with organizational standards, facilitate effective project governance, and enhance overall project performance.

• Oversaw the full project lifecycle for implementation and conversion projects, from requirements gathering to execution, ensuring quality delivery and completion of onboarding materials.• Collaborated with stakeholders to define project objectives, deliverables, and timelines, while creating detailed project management plans that included resource allocation, risk assessment, and milestones to guide the team through each phase of the project.• Managed a Scrum team to develop, enhance, and maintain project management software, focusing on backlog refinement and providing technical leadership to optimize workflows.

• Designed project plans for various stakeholders across the Sales Strategy and Operations department• Created analytical reports for sales leaders to effectively gauge the performance of specific sales groups• Processed, recorded, and presented revenue segmentation training for sales associates.• Projects include: New Business Measurement and Reward, Revenue Segmentation, Sales Compensations, and Callidus Reporting• Created a strategic department roadmap to illustrate our most cross-functional projects and initiatives to senior leadership

• Assisted customers from ticket orders to game day experiences while achieving an excellent record of customer service, communication and customer satisfaction• Worked directly with the Sales Director in sales tactics including sales support and customer acquisition • Interacted with customers at events• Monitored, processed, recorded and charged customer credit and cash payments while consistently maintaining positive customer interaction and rapport

Honorable Discharge as E4• Led diverse teams in the successful execution of complex operations, ensuring project goals were met on time and within scope.• Directed a specialized team through multifaceted projects, utilizing strong leadership skills to foster collaboration and achieve positive outcomes.• Delivered training in leadership, risk management, and decision-making, enhancing team capabilities and performance under pressure.• Collaborated with various departments to align project management strategies with operational goals, enhancing overall project effectiveness and optimizing resource utilization.• Soldier of the Month Board • Recipient of Military Achievement Medal • Recipient of Certificate of Achievement for volunteer service