Kyle Shepherd Email & Phone Number

Joliet, IL, US

Remote

• Successfully manage multiple debit EFT Conversion projects by leading cross-functional teams and coordinating departmental efforts to ensure timely delivery of milestones, effectively addressing challenges and.
• Projects include converting clients to a new banking platform, implementing new products and solutions, and providing professional services for financial institutions.
• Oversee all project aspects from initiation to delivery, including creating and maintaining project documentation, executing project plans, managing risk and issues logs, facilitating project meetings, and generating.
• Act as a liaison between technical and non-technical teams to ensure clear communication and understanding of project requirements, facilitating collaboration and driving successful project outcomes.
• Collaborate with multiple outside vendors and third-party partners to ensure successful implementation of client projects, coordinating efforts to align objectives, manage expectations, and deliver high-quality outcomes.
• Develop tailored Conversion Playbooks to standardize procedures and ensure consistent project delivery, enhancing efficiency and clarity for all stakeholders involved.

Bolingbrook, Illinois

• Oversaw the full project lifecycle for implementation and conversion projects, from requirements gathering to execution, ensuring quality delivery and completion of onboarding materials.
• Collaborated with stakeholders to define project objectives, deliverables, and timelines, while creating detailed project management plans that included resource allocation, risk assessment, and milestones to guide the.
• Managed a Scrum team to develop, enhance, and maintain project management software, focusing on backlog refinement and providing technical leadership to optimize workflows.

Chicago, Illinois

• Designed project plans for various stakeholders across the Sales Strategy and Operations department
• Created analytical reports for sales leaders to effectively gauge the performance of specific sales groups
• Processed, recorded, and presented revenue segmentation training for sales associates.
• Projects include: New Business Measurement and Reward, Revenue Segmentation, Sales Compensations, and Callidus Reporting
• Created a strategic department roadmap to illustrate our most cross-functional projects and initiatives to senior leadership

Rosemont, IL

• Assisted customers from ticket orders to game day experiences while achieving an excellent record of customer service, communication and customer satisfaction
• Worked directly with the Sales Director in sales tactics including sales support and customer acquisition
• Interacted with customers at events
• Monitored, processed, recorded and charged customer credit and cash payments while consistently maintaining positive customer interaction and rapport

Ft. Lewis, Washington

• Honorable Discharge as E4
• Led diverse teams in the successful execution of complex operations, ensuring project goals were met on time and within scope.
• Directed a specialized team through multifaceted projects, utilizing strong leadership skills to foster collaboration and achieve positive outcomes.
• Delivered training in leadership, risk management, and decision-making, enhancing team capabilities and performance under pressure.
• Collaborated with various departments to align project management strategies with operational goals, enhancing overall project effectiveness and optimizing resource utilization.
• Soldier of the Month Board