Kyle Starr Email & Phone Number

Pasadena, Ca, Us

Cupertino, California, Us

- Oversees the global Song Credits in Apple Music curation strategy, ensuring accurate, robust, and academic song credits for the most popular content in Apple Music.- Develops regular usage and issue reporting to a wide set of stakeholders.- Works cross-functionally with Engineering, Product, Artist and Label Relations, and Operations.- Focused on efficient workflows and staffing.- Troubleshoots tooling, metadata anomalies, and data model bugs. Files and tracks issues, enhancements, and tasks using internal Jira-like software.- Facilitates product overviews and training to various stakeholders and cross-functional teams

Cupertino, California, Us

Led the web development, editorial, and publishing team responsible for Apple Music, Apple Podcasts, Apple TV, and Apple Books partner documentation and communications.Accomplishments:- Reduced publishing timelines by developing a consistent publishing and localization schedule, and technical training- Aligned localization of all Apple Media Partner documentation- Increased aggregate page views for Apple’s Creator/Media Partner websites by 340% through SEO, performance, and accessibility enhancements- Pitched and oversaw Apple’s expansion of Creator/Media Partner documentation from a single website to a multi-static-site platform hosting artists.apple.com, podcasters.apple.com, tvpartners.apple.com, and authors.apple.com- Led technical production and launch of podcasters.apple.com during the April 2021 Apple EventDescription:- 6 years managing a web development, communications, and technical writing and editing team- Managed a cross-functional team, including a managing editor, content producers, a localization producer, a creative specialist, front-end developers, and a full-stack developer- Oversaw release management of CMSs, website updates, documentation publishing, and newsletter deployments, ensuring compliance with SEO and accessibility requirements- Edited technical documentation for Apple App Store, Music, Podcasts, Books, and TV- Developed internal documentation for publishing, web development, processes, procedures, user guides, and system diagrams- Collaborated with technical writers across Apple to ensure quality standards and compliance- Proficient with HTML, CSS, Markdown, and Google Search Console- Experience with multi-media content editing tools (Adobe Creative Suite)- Self-taught software development skills: JavaScript, React, Rails, Git, SQL, Python

Cupertino, California, Us

- Publisher technical operations and support for Apple News Format and Apple News API- First Apple News Operations hire- Onboarded enterprise publishers (New York Times, The Washington Post, Vox Media, TIME Inc., etc.) for the launch of Apple News with iOS 9.- Wrote Apple News publisher/partner newsletters publicizing new technical specifications, such as Apple News Format enhancements and Apple News API publishing and metadata features.- Led product development for third-party tools and Apple News plug-ins — “Publish to Apple News” Drupal and WordPress (4K+ installs) — gathering requirements from business, design & engineering product teams.- Edited Apple News Format and Apple News API documentation and tutorials

Cupertino, California, Us

- Owned global indie podcaster support and documentation, Apple Event and Enterprise Business podcast publishing, podcast approvals, and podcast catalog upkeep.- Implemented Zendesk, drastically reducing time spent on handling individual support inquiries manually. This solution was eventually scaled to AppleCare Partner Relations support.- Produced "Press Start: Gaming Podcasts" editorial collection, featuring a curated collection of video games podcasts, books, and music.

Cupertino, California, Us

- Apple Store, Irvine Spectrum Genius Bar top performer in Customer Satisfaction, 12+ months.- Facilitated in-store technical service consultations with consumer and SMB clients alike, including but not limited to OS X, iOS, iLife, and Apple hardware troubleshooting and repair.- Genius Mentor: Created and conducted leader-led iOS support and iLife training for existing and newly on-boarded store team members.- Created new strategy to assist all walk-in customers seeking technical support at the Genius Bar, boosting week-over-week technician utilization.

Cupertino, California, Us

- Reviewed, edited, and translated grammar, logic, style of integrated troubleshooting (IT) flows from Service Engineers for worldwide Apple Certified Mac Technician use.- Created MacBook Air, Mac Pro, and AirPort Express self-paced training curriculum and exams for worldwide Apple Certified Technicians in preparation for Apple’s WWDC 2012 product launch.- Created new strategy for New Product Integrated Troubleshooting flows, redefining Apple Service Engineering workflow.

Cupertino, California, Us

- Market Core Facilitator: Conducted leader-led training for new retail employees.- Successfully on-boarded 60+ employees during the New Store Opening (NSO) of the Apple Store, Los Cerritos.- Maintained flourishing relationships with several small businesses by crafting unique technical solutions. - Drove small business account management through building quotes, driving sales and opportunity follow-ups, tracking Business metrics, and leading Business Workshops - Created and executed Orange County’s “Running your Real Estate Business on a Mac” event in partnership with Business Manager, Business Leader, Market Leader, and Market Support Team.

Us

Managed online social media promotion for artists through via MySpace, organizing announcements for new releases to radio, venues, and publications.

Bachelor Of Arts - Ba, Political Science

Associate Of Arts, General Education