Established Voice in the Wilderness, a personal and organizational development companyOffered a range of products and services including online resources, e-books, one-on-one coaching, and team coaching sessionsFocused on helping clients achieve their full potential through self-improvement, leadership, goal setting, and stress managementProvided a supportive network for individuals and organizations to grow and improveMentored and coached clients to achieve… Show more Established Voice in the Wilderness, a personal and organizational development companyOffered a range of products and services including online resources, e-books, one-on-one coaching, and team coaching sessionsFocused on helping clients achieve their full potential through self-improvement, leadership, goal setting, and stress managementProvided a supportive network for individuals and organizations to grow and improveMentored and coached clients to achieve their goals and improve their overall well-being Show less

Key-takeaway: Boosted client satisfaction and sales through proactive leadership.Championed day-to-day operations, resulting in a boost in sales and customer satisfaction.Trained and coached customer support agents in sales, customer service, and technical troubleshooting.Improved troubleshooting processes and regulated equipment replacement approvals.Personally resolved escalated complex customer service and technical issues.

Managed inbound sales and customer service calls, successfully assessing customer needs and recommending appropriate product selections.Provided expert product knowledge, pricing information, and technical support to meet customer needs and drive sales.

Boutique Finance and M&A firm specializing in business valuation, buyer side acquisitions, and large project funding.I develop digital marketing and outreach campaigns to generate brand awareness and invite qualified leads into mutually beneficial partnerships.

Generated new telecommunications contacts and clients for the southwest region.

Handled inbound sales and customer service calls with a focus on customer satisfaction.Assessed customer needs and made product recommendations, providing comprehensive product knowledge, pricing information, and technical support when necessary.

Trained and mentored new and established representatives to achieve high performance in sales and customer support. Implemented cross-team coaching to improve call metrics and support the call center as a whole.Led the improvement of troubleshooting processes for the flagship AT&T U-Verse product, and established preliminary troubleshooting processes for new technologies and products, including Double Bonded-Pair/IPDSLAM.

Contracted Representative of CUTCO brand knives and kitchenware.Used Referral-based Lead Generation to schedule in-home presentations with Prospective Customers.

Rapidly Promoted General Employee - Originally Groomed to begin Manager-In-TrainingDuties expanded from overseeing Parking Lot, Lobby, and Lavatory cleanliness to Food Prep, Basic Cook, and Stock Inventory, and on to Customer Service and Reasonable Upsell Suggestions.

First Attempt at Cold Face-to-Face SalesProvided Door-to-Door Home Security Sales Leads from Non-Qualified Buyers

Summer Cashier and Bus Job while Awaiting New School SemesterReceived Food Orders and made Reasonable Upsell Suggestions to Patrons.Maintained Lobby and Lavatory Appearance and Cleanliness.