Kyle Comes Email & Phone Number

Sioux Falls, Sd, Us

Sioux Falls, South Dakota, United States

• Act as the primary liaison between the bank and its clients. Advocate on behalf of their clients within the Bank and ensures Clients are kept aware of ever-changing requirements.• Manage relationships with a focus on building client loyalty through the delivery of best-in-class service.• Work with the clients to obtain required reporting and information needed to monitor performance.• Handle client’s day to day questions and needs within a timely manner. • Work closely with… Show more • Act as the primary liaison between the bank and its clients. Advocate on behalf of their clients within the Bank and ensures Clients are kept aware of ever-changing requirements.• Manage relationships with a focus on building client loyalty through the delivery of best-in-class service.• Work with the clients to obtain required reporting and information needed to monitor performance.• Handle client’s day to day questions and needs within a timely manner. • Work closely with clients, service providers, and internal departments to resolve any identified issues.• Schedule, facilitate, and document regular meetings between Bancorp and its clients.• Develop close working relationships with various internal business lines to provide quality ongoing support.• Stay up to date on any payment network, regulatory, or bank policy changes and relay all pertinent information to clients.• Stay up to date on current payment industry trends and emerging products.• Assist in the approval process of new marketing materials, including ensuring the review process is moving in a timely manner and internal stakeholders have the information needed to make appropriate decisions.• Assist in the preparation and presentation of new client initiatives. • Coordinate quarterly relationship reviews and annual due diligence assessments.• Work with clients to provide timely and accurate responses to all consumer complaints.• Facilitate various projects as assigned by management.• Ensure proper escalation to management of any issue that represents or potentially represents a material risk to the bank or its partners. Show less

Sioux Falls, South Dakota, United States

• Direct and manage short and long-term projects throughout the entire project lifecycle.• Develop project plans and schedules that are used to assemble and manage project teams, identify project tasks and timeframes, and communicate progress to stakeholders.• Set and continually manage project expectations with sponsors, team members, and stakeholders.• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.• Work with… Show more • Direct and manage short and long-term projects throughout the entire project lifecycle.• Develop project plans and schedules that are used to assemble and manage project teams, identify project tasks and timeframes, and communicate progress to stakeholders.• Set and continually manage project expectations with sponsors, team members, and stakeholders.• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.• Work with resource managers to acquire the resources necessary to produce the project on time.• Identify and resolve conflicts within the project team.• Identify, track, and resolve issues related to the project throughout its lifecycle.• Identify, communicate, and manage risk.• Proactively manage changes in project scope, identify potential issues, and devise contingency plan.• Work with development teams to execute new technical builds.• Act as liaison between internal stakeholders and partners, processors, and networks.• Identify and resolve gaps in the onboarding processes to increase efficiencies.• Fully understand the project scope, goals and deliverables that support business objectives in collaboration with senior management and stakeholders.• Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.• Plan and execute the onboarding experience for new payment clients as well as new products for existing clients.• Write policies and procedures as well as annually review for updates.• Coach, mentor, motivate and supervise project team members, contractors and influence them to take positive action and accountability for their assigned work.• Build, develop, and grow any business relationships vital to the success of the project.• Understand all aspects of the projects according to project management methodologies, standards, and best practices.• Successfully engage in multiple initiatives simultaneously. Show less

Sioux Falls, South Dakota Area

- Determine accounts needed for new programs and initiate the opening/closing of accounts.- Review and analyze assigned prepaid program accounts in accordance with the risk frequency designated to the account. - Understand the funds flow process associated with assigned accounts. - Analyze account activity, utilize processor reports, research prepaid card transaction activity, and defined funds flow processes. - Identify outstanding account issues and research to determine the… Show more - Determine accounts needed for new programs and initiate the opening/closing of accounts.- Review and analyze assigned prepaid program accounts in accordance with the risk frequency designated to the account. - Understand the funds flow process associated with assigned accounts. - Analyze account activity, utilize processor reports, research prepaid card transaction activity, and defined funds flow processes. - Identify outstanding account issues and research to determine the cause and appropriate resolution process.- Identify over- and under-funded accounts and process according to procedures.- Update account review and analysis process documentation to ensure they accurately reflect current methodology. - Work with new and existing clients and processors to ensure programs conform to bank requirements regarding processing, funding, functionality, settlement, and reporting- Research and troubleshoot issues found in overviews completed in the reconciliation process.- Assist in the cross-training with other Analysts to ensure all account responsibilities are covered.- Analyze existing funds flow and account analysis processes for problem accounts.- Identify reporting requirements and automation enhancements that may be required for new and existing programs.- Establish reconciliation processes and train colleagues once a standard process has been created.- Work with internal and external partners throughout the on boarding of new programs.- Work with operational areas to establish validate and track accurate funding, settlement, billing, and miscellaneous program management. Show less

Sioux Falls, South Dakota Area

- Reconciled and maintained general ledger accounts on a daily basis.- Processing of items from foreign countries and applying accurate exchange rates.- Annually review policies and procedures to determine changes that promote accuracy and efficiency.- Training existing and incoming employees on new products and procedures that have been recently implemented. - Work with various departments to collectively bring useful knowledge and expertise to new and existing staff… Show more - Reconciled and maintained general ledger accounts on a daily basis.- Processing of items from foreign countries and applying accurate exchange rates.- Annually review policies and procedures to determine changes that promote accuracy and efficiency.- Training existing and incoming employees on new products and procedures that have been recently implemented. - Work with various departments to collectively bring useful knowledge and expertise to new and existing staff members.- Maintained file management for completed files.- Reviewed and processed incoming and outgoing legal court documents.- Analyzed customer accounts to determine restrictions within legal statutes. - Participated in quarterly and annually training to keep current with banking rules and regulations. Show less

Sioux Falls, South Dakota Area

- Worked in various departments to help with increased call volumes.- Maintained a superior level of support for all customers and colleagues.- Volunteered for special projects to maintain a high level of flexibility within the company.

Sioux Falls, South Dakota Area

- Oversaw the hiring, coaching and supervision of over 65 contracted haulers in a tri state delivery region.- Redefined the delivery area for the entire company’s hauler operations to maintain a profitable operation. - Worked closely with clients to create a strong bond to satisfy the needs for continued success.- Managed, maintained, and collected on 50+ newspaper racks around the immediate region.