Director, Customer Success
Current• Drive client profitability, retention of accounts and growth of number of AmTrav services provided• Serve as the primary trusted contact for all existing accounts & vendors. Responsible for customer retention, engagement, product expansion, account implementation and account support. This is achieved through analysis and strong client relationships that I have built• Manage AmTrav relationship managers, vendor relationship managers & reporting management• Manage a portfolio of Global Key Accounts• Help customers build, implement & scale all aspects of their travel programs & travel policies• Negotiate, manage and analyze all corporate travel contracts - air, hotel and car• Support customers in sourcing expense platforms & travel cards• Maintain strong relationships with all travel vendors• Execute an established communications business plan detailing objectives, strategies and measurable targets• Drive travel program and travel policy compliance• Understand client growth opportunities, technology products and ensure clients have working knowledge of all of AmTrav’s capabilities• Provide formal face-to-face reviews of the clients travel program by conducting periodic business reviews, supporting supplier negotiations and managing all aspects of the client relationship• Share information with fellow Account Managers and Team Leaders to ensure a united, consistent and professional approach to client account management• Contribute to the development and maintenance of office systems and processes associated with accounts• Troubleshoot bugs in the software - Identify, test & follow up on solutions regarding software bugs• Ensure that all client account information is up to date so that a thorough knowledge and understanding of the account can be made by reading the client CRM file• Support our sales team by going to in-person and on the phone client prospecting calls• Welcome new clientele through outreach and close communication
