-Established product quality metrics to quantify the health of our payments products-Supported other members of the Risk and Payments team with data inquires-Built dashboards, alerts, and reporting for six payments products-Developed data pipelines using Python to support business needs

-Moved to Dublin, Ireland to start the Risk and Payments team's presence in EMEA-Interviewed, hired, and trained a team of five full-time team members-Trained over 20 agents, across seven languages, in the team's payments support flows-Interfaced with local partners across SMB, operations, and third-party vendors-Collaborated with leadership in Dublin and Austin, Texas to determine the direction and responsibilities of the team-Served as the SME across payment operations issues while in-region

-Helped to manage a team of nine contractors, and follow their metrics to improve our operations for advertiser billing support -Built data pipelines to track advertiser billing performance, operational metrics, and system alerts -Performed data analytics on advertiser billing behavior to identify system issues and potential areas of opportunity -Used insights gained from advertiser inquiries to help surface product changes to engineering and product teams -Worked closely with sales, finance, engineering, and product to support the billing needs of Facebook’s 6+ million advertisers -Answered billing questions from advertisers, and used their feedback to spot trends and possible system issues

-Provided application support and administration for six global instance of Livelink-Interacted with over twenty application servers, ten databases, and web interfaces to maintain the system globally-Worked closely with developers and business partners to provide strategic solutions for drilling operations around the world

-Facilitated two weekly discussion groups for over 50 students from the lecture -Held office hours and served as a resource for class material -Graded three projects, six quizzes, and three exams for each discussion group-Lead six other teaching assistants in planning the week's material-Worked closely with the professor to provide a consistent learning experience

-Worked closely with two other tri-executives, and five other officers to setup meetings and corporate events to help increase involvement and size-Redesigned the club website to help instill the professional culture of the organization-Participated in the annual “Light the Night Walk” for the Leukemia Lymphoma Society, and helped build a house for Habitat for Humanity

-Helped to start the University of Colorado chapter of the nationally recognized organization, AIS-Provided communication and marketing efforts to increase membership-Planned meetings and corporate events for the current group of over 40 members

-Worked closely with serveral departments to find process improvements for various daily tasks -Automated a weekly report that usually takes 2.5 hours down to only 20 minutes -Created a database to help increase business to the company's largest customers

-Facilitated two weekly discussion groups for 50 total students from the lecture -Held office hours and served as a resource for class material -Graded three projects, six quizzes, and three exams for each discussion group

-Analyzed personal needs to recommend products and options to help clients gain financial security -Sold life, health, and disability insurance to individuals, families, and companies -Created a client-base and built relationships while meeting the needs of clients

-Answered approximately 25 calls per day in the ITS call center on campus-Helped hundreds of the over 50,000 University of Colorado affiliates with computer and technical issues-Provided customers with a quality and highly-skilled customer service experience to meet their needs