Kyle Sterling Email & Phone Number

Greater Denver Area

- 3 years Government program experience with strict processes and security.- Troubleshooting: Skilled in identifying and resolving issues that users encounter, utilizing problem-solving techniques to provide effective solutions.- Impact Analysis: Conducts in-depth analysis of the system environment to understand the potential impact of making changes to critical data. Determines the safety of modifying data and recommends necessary precautions.- Code Understanding: Proficient in comprehending and interpreting code and workflows developed by other individuals.- Process Documentation and Enhancement: Expertise in documenting and executing comprehensive enhancement processes, including: • Obtaining approvals • Conducting regression testing in lower environments • Deploying changes • Performing regression testing in production environments- Business Requirements Analysis: Capable of identifying areas for improvement and effectively communicating how to translate business needs into system requirements.- Adaptability: Quickly adapts to: • New environments (even currently in development) • Processes and Procedures- Incident Management: Proficient in handling Priority 1 and 2 issues, ensuring timely resolution and minimizing impact on users.- Documentation and Maintenance: Skilled in developing and maintaining extensive libraries of documentation including: • Implemented Enhancements • Releases with approvals and regression testing • Standard Operating Procedures (SOPs). • Training and materials for end users.

Greater Denver Area

Completing assigned tickets each day with a team or independently. The daily task can include troubleshooting hardware issues, testing wire connections, configuring and troubleshooting circuits, installing new hardware, billing, filing, and more. Also, communicating with project managers, and end users every day.

• As a Marketing Intern, I worked on various special projects, including the creation of an automated Excel database to allow for the Marketing Director to easily record and report on customer data, a forecasting model to improve tracking of managements marketing plans, as well as expanding the companies Yelp advertising strategy.• As a Sales Intern, I met with customers to develop a custom execution plan to suit their unique requirements.

Greater Denver Area

Worked summers making reservations for Colorado Parks and Wildlife.o Aided the supervisor in developing an Excel based time sheet and user manual to better track employee’s schedules and timeo Worked with dissatisfied customers and resolved their issues with reservations to ensure customers would return to parkso Oversaw call center and daily operations of six agents

University Of Norther Colorado

o Managed Fraternity budget, including paying dues, making charitable donations, monitoring additional chapter related expenses, etc.o As an officer in the Fraternity, I participated in making executive decisions affecting all chapter members

Greater Denver Area

Worked summers making reservations for Colorado Parks and Wildlife.o State agent assisting campers with reservations for State Parkso Assisting customers with appropriate sites, dates, and time periodso Taking payment for camp sites over the phone with a follow up confirmation emailo Handling minor reservation changes and customer complaints