Kyle Williams Email & Phone Number

Wellsville, Pa, Us

Denver, Colorado

Global Support lead for the Vanguards team (Tier 1-3 support) supporting over 1k users, owner of the employee lifecycle process.• SSO/SAML App configuration and Deployment• JAMF, Intune, & Duo Implementation's & Training • Asset tracking & deployment of over 1k devices• Metrics Building Across our Help Desk org

Denver, Colorado

• Contract negotiation's for hardware & software standards here at GSC• New Employee Tech Training/Onboarding• JAMF Pro Architect • Meraki Network Architect • AV Systems Architect • Space/Resource Planning

Greater New York City Area

SUPPORT ANALYST (September 2015 - April 2017)• SSO/SAML Application provisioning to over 500 users• JAMF, Altiris, & ConnectWise Device Imaging & Software Deployment• Asset tracking & deployment of over 900 devices• Documentation for end users as well as team processes• Assist in Office Build-Outs and reconfigurations both stateside and internationally

York, Pa

• Monitoring & maintenance of IT system's. • Network analysis, design & Wireless deployment.• System administration, security and information assurance, IT audit, database administration, web administration.• Responsible for an on-going performance review of all Information Systemshardware and software as well as asset tracking.IT SPECIALIST INTERN (February 2014 – January 2015)Monitoring & maintenance of IT systems. Network analysis, system administration, security and information assurance, IT audit, database administration, web administration.• Provide internal technical support, troubleshooting and training for the Center.• Assist with the evaluation of software packages for their ability to increase operational efficiency.• Oversee upgrades of technology throughout the Center.• Remotely deployed & managed selected software at workstations via PDQ deploy.• Oversee network maintenance and back-up functions.• Interface with network administrator consultants as needed.

York, Pa

• Development of internal 3D printing technologies• Front end technical support for users of our website• Assisting in production scheduling and order processing• Assisting in Developing Marketing Strategies & Tactics

York, Pa

•Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.•Respond to queries either in person or over the phone.•Assist in writing training manuals.•Respond to email messages for customers seeking help.•Walk customer through problem-solving process.•Install, modify, and repair computer hardware and software.•Run diagnostic programs to resolve problems.•Follow up with customers to ensure issue has been resolved.•Gain feedback from customers about computer usage.*Assisting in deployment of new iPhone's as well as MDM enrollment.