Kyle Wills Email & Phone Number

Auburn Hills, Mi, Us

United States

Detroit, Michigan, United States

Detroit, Michigan, United States

Detroit, Michigan

Greater Detroit Area

Conduct a needs assessment and use human centered design techniques to develop an in-boarding program tailored to the needs of newly promoted Regional Vice Presidents.Adapt experiential training resources to facilitate conversations around leadership culture and behaviors.Support a team member development program that serves 3,000 team members annually by helping team members to set goals and find purpose in their work.Establish relationships with leaders to collect and implement feedback on programs and developmentopportunities.Develop surveys to measure learning and provide insight into leadership style effectiveness.Facilitate companywide communication for the rollout of a new on-boarding program.

Collaborate with faculty, staff, and students to create marketing material that showcases the accomplishments of the School of Business.

Provided students individualized career coaching focused on building resumes, writing cover letters and building interviewing skill.Facilitated workshops on resumes, cover letters, networking, interviewing and branding to advance students job search skills.

Greater Detroit Area

Created and facilitated an experiential training on the Stages of Group Development that drove team conversation around conflict, group norms, and team cohesion.Synthesized scientific journal articles into training materials to create effective training based in scientific theory.Developed a pre-class survey to identify challenges in order to tailor facilitation towards the group’s unique needs.

Rochester Hills

Performed initial screening interviews to identify potential new candidates. Delivered new employee orientation and provided daily customer service and sales coaching to create a cultureof personal responsibility and improved sales performance. Took an individualized approach to each employee’s training and development through the use of StrengthFinders 2.0 in order to utilize the employee’s strengths and drive engagement. Increased percentage of services sold by 45% and improved performance from below district standards tomeeting district goals. Resolved escalated matters where customers did not receive excellent service.

Developed complete solutions for customer needs through building positive relationships in a sales environment. Resolved escalated matters where customers did not receive excellent service. Trained top performing sales and customer service associates, as well as trained 40+ new hires daily operations.Created customer issue management system to streamline communications when resolving matters via phone. Achieved quarterly MVP awards for operations two consecutive quarters in a row.

Bachelor Of Science, Human Resources Management And Services

Transfer Credit, Photography / Business