Kylie Beals Email and Phone Number

Helped work at the clinic following a clinical placement to support the front desk and clinic staff while finishing school.

- Organize and supervise staff and residents within Rothermere house.- Support residents and staff with mental health crisis, medical crisis and other incidents/struggles.- Provide staff with monthly evaluations to help increase job performance - Create schedules and review staff reflective writing assignments.- Oversee educational programming, incident documentation, funding distribution and conflict mediation.

- Completed schedules, shift reports and other business documentation.- Trained and mentored all new personnel to maximize quality of service and performance.- Drove improvements to workflow and room turnover with hands-on, proactive management style.- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.- Evaluated employee performance and developed improvement plans.- Liaison with various organizations to ensure facilities are up to standards, linens are clean and maintenance issues are resolved.

- Performed several administrative duties, including room transfers, incident reports and maintenance requests.- Counseled peers on career, academic and personal concerns.- Created and implemented social, educational and recreational programs for residents with structured learning outcomes. - Create schedules for and monitor other residence life staff as well as residents within the building. - Run a Living Learning Community to educate students about outdoor recreation and physical activity.

- Interacted with customers and resolved customer complaints in a friendly, service-oriented manner.- Calculated change and entered all sales into the cash register to ensure purchases were accurately recorded.- Aid with receiving and ordering merchandise from food distributors and Sears Canada.- Priced merchandise, stocked shelves and took inventory of supplies.

- Administered feedback to students using positive reinforcement techniques to encourage and build confidence.- Filled out session documents for record keeping and submitted reports detailing overall activities.- Tutored struggling, average and advanced students varying from grade 8 to grade 12 in Math, Science, Biology, Earth Systems, English and French.

- Attended to customer needs, questions and complaints.- Performed cash, card and check transactions for customer purchases.- Maintained established merchandising standards, including window, sales floor and promotional displays.- Priced merchandise, stocked shelves and took inventory of supplies.