Shift Lead
Current- Led a dynamic team to consistently deliver exceptional hospitality and coffee experiences, ensuring cafe standards were maintained and business goals achieved.- Managed all aspects of cafe operations during shifts, including front-of-house and back-of-house responsibilities, to ensure smooth operation and customer satisfaction.- Served as a role model for team members, setting high standards and constantly striving for improvement in all aspects of performance.- Facilitated training sessions for new hires and ongoing training for existing team members on new beverage and food offerings, contributing to a knowledgeable and skilled workforce.- Oversaw the completion of operational tasks and ensured adherence to Blue Bottle standards and safety guidelines, promoting efficiency and compliance.- Provided timely and constructive feedback to team members to foster continuous improvement in workflow, hospitality, and product quality.- Actively led the team in working towards company-wide sustainability goals, fostering a culture of environmental responsibility and awareness.- Prepared and served beverages and food items to Blue Bottle's quality standards, ensuring an exceptional customer experience with every order.- Promoted a safe and respectful working environment, upholding and enforcing all health, food safety, and safety guidelines to protect both employees and customers.