Kylie Mcdowell Email & Phone Number

United Kingdom

Appointed to assist with post-merger delivery and integration of the Earthport ecosystem into the Visa data centres, ensuring compliance with rigorous cyber security protocols. Led many of the post-merger projects —worked with a variety of cross functional technical teams, business users and senior stakeholders to deliver concurrent projects: ► Significantly influenced the approach relating to the Post Merger Integration leading to a successful outcome with tested resilience/ failover in place.► Led and managed a team of application experts to establish the ~25 applications that make up the complex VPL service across many production and non-production environments and ensuring the databases, storage, middleware and firewalls etc were in place and working. Estimated and planned out activities, troubleshooting when required. ► Planned and managed the business acceptance testing across multiple environments; collaborated with users to ensure their test cases were executed and ensured defects were remediated. ► Planned and managed migration events across multiple weekends - ensuring run books were complete with detailed steps including fallback. Executing run books, triaging and resolving migration issues; ensuring user acceptance testing was executed within a specified window. ► Collaborated with programme managers and technical leads to ensure end to end delivery was planned out and executed to ensure success. ► Led and managed engineering and cyber security experts to put a remediation plan in place for over 935 security findings, fixing 76% of the findings in three months. ► Led cross-functional delivery teams in multiple geographies across the organisation.► Built strong relationships and trust within the technology teams and with business users. Provided regular progress updates to senior management and stakeholders, highlighting key milestones and risks and escalating issues to resolve impediments.

Sydney, New South Wales, Australia

Appointed to assist with improving the delivery of a variety of business and IT critical projects for the domestic card network company, providing valued and trusted solutions to business owners and members to improve and sustain enterprise performance, identify, mitigate and effectively manage risks and ensuring improved delivery. Managed complex relationships with third party suppliers, led and managed internal and external teams. Provided regular updates and sort direction from C-Level executives.Key Contributions:► Simultaneously worked on three business critical projects —chargeback service, member onboarding and Data Centre move.► Identified major system gaps and issues, prioritised and agreed remediation plan, implementation approach and schedule;► Built strong relationships with internal and external stakeholders, third party suppliers; worked closely with Member Banks to understand pinch points and remediate where necessary;► Brought control to the release process by establishing a more robust process including improved testing analysis, implementing control points and go/no criteria with business input into the decision process; ► Welcomed new member Banks to eftpos, ensuring their systems and processes were tested and operated within the eftpos estate and met operating regulations. Coordinated and managed go live activities with numerous participants; ► Coordinated sponsor and stakeholder review meetings; ensured actions were executed and decisions documented. maintained project schedules and RAID logs; performed risk management

London, United Kingdom

As Senior Project Manager, I provided valuable and trusted payment solutions to Visa Europe member banks on a global scale to improve and sustain enterprise performance; mitigate and effectively manage risks; and drive long term future growth. I simultaneously delivered up to 15 major change projects in the production environment ranging from $500K to $5M and was frequently nominated to oversee the most complex and challenging projects, with multiple change owners and variable releases.Managing and delivering complex IT programs (releases) of change, I led project delivery teams of up to 65 onshore and offshore specialists spanning multiple geographies. KEY ACHIEVEMENTS:► PROJECT DELIVERY: Orchestrated Visa Europe’s Interchange Fee Regulation project, serving as the catalyst driving major change to update the software used by banks to upload daily transactions to the Visa network. ► STAKEHOLDER ENGAGEMENT: Partnered with leaders of large multinational, mid-sized local enterprises and Fortune 500 member companies, identifying and capitalising on opportunities that delivered the highest value and ROI.► FULL PROJECT LIFE-CYCLE MANAGEMENT: Managed complex, large scale IT projects and programs (releases) from initiation, planning, implementation and handover. Agile, V-Model SDLC, Waterfall methodology. ► AGILE OFFSHORE DEVELOPMENT & TESTING: Applied agile-driven methodologies to offshore software development and testing to deliver cost effective solutions for clients and members. ► BUDGET & RESOURCE CONTROLS: Reviewed, monitored and coordinated project controls including project definition, estimates, resource and finance allocation, risk management, documentation, reporting, scheduling, and assessment.

London, United Kingdom

As Process Management Lead, I was tasked to review, analyse and increase performance output for up to 400 employees in the application development and support area (IT Build). I headed a comprehensive review against the Capability Maturity Model Integration (CMMI) framework uncovering a range of improvement areas impacting on enterprise capability. While implementing performance enhancement governance structures across IT Build, I delivered specialist-level improvements leveraging a solid understanding of operational and business excellence methodologies; quality initiatives; industry knowledge and emerging trends. KEY ACHIEVEMENTS:► PERFORMANCE IMPROVEMENT TAKEAWAYS: Amplified team productivity; reduced IT development costs; and delivered services on time with exceptional quality.► END-TO-END PROJECT MANAGEMENT: Managed performance roadmap; project design and execution; roles and responsibilities delineation; decision making frameworks; gate approval process; project wide communications; resource and budget controls; and stakeholder buy-in.► PERFORMANCE IMPROVEMENT MEASURES & METRICS / CMMI: Applied the CMMI process to performance improvement enabling a rational and consistent approach to project management; eliminating systematic biases from decision-making; and establishing measurement and metrics.

London, United Kingdom

Engaged to govern the release of a ‘revolutionary’, new Legacy Clearing and Settlement System enabling around the clock availability and the capacity to clear and settle 29M transactions to the value of €1.8B per day. This project was recognised as the biggest development program of work in Visa Europe’s history, costing in excess of £100M.KEY ACHIEVEMENTS:► PROJECT MANAGEMENT TAKEAWAYS: Increased control and autonomy of legacy clearing and settlements within Europe; enhanced features for members; reduced system development time and initiative costs while minimising impacts to members.► TEAM LEADERSHIP & GROWTH: Recruited, trained and led the project release team of up to 20 specialists tasked to release the replica of the US Legacy Clearing and Settlement System.► RELEASE MANAGEMENT: Led more than 100 releases ensuring each release progressed through the promotional model in a controlled manner into the production environments (production patches, planned releases).► RISK ASSESSMENTS & MITIGATION: Served as Command Centre Manager for clearing and settlement application development and support for the go-live.

London, United Kingdom

Initially hired for a 3 month contract to manage member testing for the Euro Area Net Settlement Service (EANSS); and retained to manage global changes to the Legacy Clearing and Settlement System. As Project Manager, I influenced quantifiable improvements to IT productivity and profitability for members delivering leadership and risk management consultancy. Serving as in-house advisor, I provided specialist-level proactive and responsive operational guidance.KEY ACHIEVEMENTS:► SOFTWARE SOLUTIONS TAKEAWAYS: Prepared member banks for clearing and settlements via the new Euro Area Net Settlement Service (EANSS).► PROJECT DELIVERY TEAM LEADERSHIP: Led and coordinated a team of onshore and offshore Software Testers conduct testing between Visa and all member banks.► IT RELEASE MANAGEMENT: Delivered the Legacy Clearing and Settlement System change management release project via 2 global implementations.► STAKEHOLDER MANAGEMENT: Managed the prioritisation of change with multiple stakeholders; software development life cycle (SDLC) from definition through to implementation; resource capacity planning; and work breakdown structure (WBS) project plans.

Brisbane, Australia

Managed and rolled out the centralised LATTICE HR and payroll service for 630 staff across 23 districts in Queensland. Oversaw the identification of the information services workforce, system / service establishment and the transfer to the central pay unit. Developed HR and payroll related work instructions and procedures; negotiated operational terms and conditions via service level agreements with the Royal Brisbane Hospital to function as the central payroll unit.