Kylie Morcom Email & Phone Number

Melbourne, Vic, Au

Melbourne, Australia

Melbourne Cbd

I have been assisting the Retail Operations department move towards a smarter working environment. Through scanning, archiving, filing and cataloguing, paper waste has been reduced allowing the department to access documentation online.In line with the new bill launch and the closure of the online Smarter Living Store, I conducted an audit of existing materials to ensure branding was consistent and to identify impacted collateral items.

Wantirna South

2010 – 2013 Workforce PlannerI assisted in the management of the new JRA and provided assistance as necessary. Initially my responsibilities consisted of all internal reporting along with client reports that were distributed daily. I took on more responsibilities surrounding reporting and analysis in order to meet client needs.With Account Managers, we looked at ways to improve current reporting & I assisted IT with the data analysis to see how this could be built into our current systems. I managed the implementation of a new timesheet system. Due to my full understanding of how the current system operated, I was given this project to effectively manage and rollout as required. Upon completion I documented a process guide, training manual and delivered necessary training.During my time at CPM as I was able to grow professionally, learn how to identify issues and different ways to solve them. Working with such a diverse range of people I developed ways to address matters with various individuals in order to achieve the desired result.2009 – 2010 Customer Service Specialist/Junior Reporting AssistantWith CPM I started as a Customer Service Specialist working in an inbound environment servicing customer complaints, enquiries and solution needs for clients such as Murray Goulburn & Ericsson and managed some promotional projects. I also assisted with CPM Reception & Verification of Field Sales. I then became the Junior Reporting Assistant to the Workforce Planner providing assistance with internal and adhoc reporting.

Rowville

2009 Senior Accounts AdministratorBack in the Service Hub a new role had been created as Senior Accounts Administrator and I was promoted. I managed the administration for the Woolworths & Commonwealth Bank service accounts. I was responsible for all general reporting and monthly client reporting. I was to account for all monthly maintenance invoicing from all states around Australia, prior to sending it through to head office for invoicing.New KPI reports were created, new processes had to be outlined and delivered to all states. I was also responsible for carrying out training to all relevant staff involved with reporting around the major clients.I also provided assistance to the Customer Service Team who logged service calls for our major clients, when it was quite busy or with any other needs they had. Whilst at Hastie I was given the opportunity to take on new challenges and really make the roles my own. I believe I was able to provide a footprint within the business to help pave the way for even more growth.2008 Major Accounts AdministratorI was promoted to the Major Accounts Administrator for the Victorian Business Unit. A newly role created, I was advised of the purpose of the role and what was expected. I proceeded with creation of new reports, updated existing reports and enhanced current process in order to deliver based on client needs. I also compiled a process guide in order to train personnel in our business units around Australia who would be stepping up as Major AA’s within their units. During my time in the Victoria BU I also took service calls, logged purchase orders and assisted with customer queries.2007 Customer Service AdministratorI started in the Service Hub logging service calls for customers and completing all necessary paperwork. I was responsible for providing daily reports to the business units around Australia and assisting Account Managers as required.