Kylie Frandsen Email & Phone Number

Indianapolis, IN, US

• Develop a workflow management and project reporting system for around a dozen business lines utilizing Microsoft Planner and Power Automate
• Create and implement a writing style guide to create consistency across business lines while accounting for client-specific preferences
• Write, edit, and update training materials and templates for the Veterans Experience Office

• Develop and implement a wide-scale marketing and rebranding service offering for clients
• Create and continuously improve systems and processes that serve as the foundation for DuraBante’s marketing team
• Write, create, and edit content for DuraBante's website, social media, white papers, capability statements, case studies, marketing materials, and training courses
• Support pipeline and proposal development for government contracts
• Serve as project manager for a variety of government, commercial, and marketing projects

• Create and update reference materials and scripts for Medicare customer service representatives according to call listening, client and user feedback, and continuous improvement data findings
• Present and communicate proposed redesigns of products and messaging to client leadership
• Work directly with client leadership to rebrand their organization through new messaging, images, and design while incorporating effective change management for sustainable change

Indianapolis, Indiana

• Write and design the brand’s fifty-page website guidelines, including system-specific technical writing for instructions used by hundreds of national employees and association officers
• Create, transfer, and manage on-brand content on the organization’s CMS (Kentico) for the newly launched and redesigned USATF national website and its fifty-six local associations
• Create on-brand training materials for current and future web masters of the local associations
• Craft dozens of internal and external communications delivered via Outlook and Mailchimp, including messages to the organization’s 130,000 members

Indianapolis, Indiana Area

• Write, design, and copyedit on-brand content for internal and external documents, emails, letters, speeches, and marketing materials
• Solicit sponsorship from tens of thousands of alumni and the community by creating and completing marketing campaigns and appeals, targeted through their CRM databases

• Facilitate a one hour group once a week that is mainly composed of international students in order to help them practice speaking the English language

• Meet with students and faculty to edit both personal and academic writing
• Create report forms for each meeting
• Proofread client report forms for student and faculty writing lab tutors

Indianapolis, Indiana Area

• Meet with a set of students throughout a semester to edit academic papers for a particular class
• Create report forms for each meeting
• Meet with the professor of the class to discuss his or her expectations and students’ understandings

Indianapolis, Indiana Area

• Update the Etchings Press website on WordPress’s CMS through on-brand content development, design, and organization
• Design and edit the annual Friends of Etchings Press Newsletter
• Digitally archive and edit the press’s thirty-eight previous magazine issues and seventeen books

• Created complete chapbook guts and cover designs
• Edited and proofed manuscripts at each stage
• Managed all communication with the selected author
• Created marketing documents and social media posts for each book

Indianapolis, Indiana Area

• Design and edit bi-annual issues using Adobe InDesign and other Adobe applications
• Train and oversee editorial teams of twelve to fifteen in content selection, copyediting, and marketing material creation
• Enter data and transcription from the previous thirty-six issues of the magazine
• Communicate with over four hundred alumni to create, request, and market content for a special anniversary issue

• Enter data and transcription from past issues of the magazine
• Communicate with alumni to create, request, and market content
• Design retrospective guts using Adobe InDesign and other Adobe applications

Indianapolis, Indiana Area

• Create and maintain the project’s website, blog, and secure submission platform
• Edit over fifty stories, essays, interviews, responses, and accompanying artwork for bilingual publication in an anthology and blog
• Plan, market, and host monthly events for a community conversation series
• Present the research and final project at academic and literary conferences

• Copyedit children’s poetry and jokes
• Design book guts and cover using Adobe InDesign and other Adobe applications

Zionsville, IN

• Judge poetry submissions
• Create proofs of accepted poems for submitters and final journal design
• Create the final covers and manuscript for publication