Kylie Steenberg Email & Phone Number

Johannesburg, Gp, Za

City Of Johannesburg, Gauteng, South Africa

Providing business consulting for Lift Airlines and Naked Clothing (CMT) on customer experience and operations management while creating, executing, and monitoring strategic plans. Tracking customer engagement across all channels while analysing relationships between the organisation and clients to identify inefficiencies and progress/implement process improvements aimed at enhancing customer service, sales growth, and brand awareness. Reviewing and assessing business processes and strategies… Show more Providing business consulting for Lift Airlines and Naked Clothing (CMT) on customer experience and operations management while creating, executing, and monitoring strategic plans. Tracking customer engagement across all channels while analysing relationships between the organisation and clients to identify inefficiencies and progress/implement process improvements aimed at enhancing customer service, sales growth, and brand awareness. Reviewing and assessing business processes and strategies to determine and executeenhancement procedures. Show less

City Of Johannesburg, Gauteng, South Africa

Led a team of eight, while setting the overall vision and strategic plan for Customer Success (Support and operations), focusing on driving product adoption, leading a positive customer experience, and driving growth through gross renewals and net retention improvements. Defining and optimising the customer lifecycle by implementing programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement.

Provide business consulting (for My Appointment (SA), Vite App (MU), & Lularides (SA)) on customer experience and operations management while creating, executing, and monitoring strategic plans. Track customer engagement across all channels while analysing relationships between the organisation andclients to identify inefficiencies and progress/implement process improvements aimed at enhancing customer service, sales growth, and brand awareness. Review and assess business processes and… Show more Provide business consulting (for My Appointment (SA), Vite App (MU), & Lularides (SA)) on customer experience and operations management while creating, executing, and monitoring strategic plans. Track customer engagement across all channels while analysing relationships between the organisation andclients to identify inefficiencies and progress/implement process improvements aimed at enhancing customer service, sales growth, and brand awareness. Review and assess business processes and strategies to determine and executeenhancement procedures. Show less

Johannesburg Area, South Africa

Led a team of two managers while regulating daily operations in addition to managing projects across business divisions while coordinating collaboration between cross-functional and international teams. Managed customer experiences by fostering and integrating continuous improvement strategies in addition to budding models to infer insights on customer satisfaction. Cultivated and maintained relationships with internal and external stakeholders. Researched, determined, and selected… Show more Led a team of two managers while regulating daily operations in addition to managing projects across business divisions while coordinating collaboration between cross-functional and international teams. Managed customer experiences by fostering and integrating continuous improvement strategies in addition to budding models to infer insights on customer satisfaction. Cultivated and maintained relationships with internal and external stakeholders. Researched, determined, and selected vendors/suppliers in addition to overseeing vehicle inspection and driving evaluations. Show less

Cultivated and implemented supply strategy while evaluating metrics. Led team of nine call centre agents while controlling supply chain and logistics of vehicle acquisition while responding to supply/demand. Created and facilitated onboarding processes (Training, vendors, partnerships etc). Sourced, recruited, and selected drivers while maintaining pipeline of talent across SSA in addition to overseeing driver referrals. Created and managed brand ambassador campaigns and robocalling… Show more Cultivated and implemented supply strategy while evaluating metrics. Led team of nine call centre agents while controlling supply chain and logistics of vehicle acquisition while responding to supply/demand. Created and facilitated onboarding processes (Training, vendors, partnerships etc). Sourced, recruited, and selected drivers while maintaining pipeline of talent across SSA in addition to overseeing driver referrals. Created and managed brand ambassador campaigns and robocalling initiatives. Supported supply growth and development. Show less

Johannesburg Area, South Africa

Advanced and executed driver onboarding and orientation processes to facilitate operational success and integration. Received and responded to both driver and customer support tickets which included providing information, resolving queries, and solving complaints. Reviewed and evaluated system issues and established solutions.

Ba Honors, Professional Writing

Majoring in Copywriting, Copy Editing and Editing.

Bachelor'S Degree, English & Economics