Kylie Mitchell Email & Phone Number

Brisbane, Qld, Au

Brisbane, Queensland, Australia

• Lead a team of Network Operators who use an Interated Operations Management Control System (IOMCS) to control traffic management devices and plant equipment to ensure optimal network traffic flow, safe lane availability and incident management• Lead Change Management to build resilience and ensure team engagement through periods of significant change• Building relationships with the Operators and supporting them through the day-to-day operation and current operational changes• Create an environment where identification of business and/or system improvement is encouraged, and solutions are identified• Influence, engage and develop relationships with key internal and external stakeholders including emergency services• Extensive knowledge of Transurban's’ tunnel and road network• Liaise with relevant service providers to promote and enhance network performance• Uphold Health, Safety and Environmental standards and lead investigations when required• Improvement opportunities to ensure safety and KPI performance is met or exceeded across the network• Develop and maintain the operations newsletter, website and communication boards and other communication formats for operations• Implement change management principles and processes for all changes in operations• Provide coaching to the team on how to deal with change so they can move through the change process• Ensure any change is embedded and reflected in processes and procedures• Identify opportunities for improvement to network traffic along with procedures and process • Manage issues that are impacting the efficient operation of the control room• Work with the Training Lead to ensure the Network Operators are appropriately trained and maintain their currency of training• Ensure the NOC is properly resourced, while focusing on cost management• Ensure the rostering of Network Operators achieves efficient operations while managing leave balances and fatigue management principles

Brisbane, Queensland, Australia

Virgin Australia Airlines represents the largest ‘Virgin’-branded fleet of aircraft, is among Australia’s largest airlines, and offers a wide range of both domestic and international flights.Responsibilities• Overseeing the operation as a whole, ensuring safety, compliance and efficiency is not compromised whilst delivering the schedule.• Ensuring all Operations Control Centre (OCC) departments are operating effectively and communication with leaders are maintained during disruptions.• Making time-sensitive decisions for the Operations Control Centre, considering all factors including internal and external departments.• Providing support maintaining the on-time performance of the published flight schedule; and reallocating flights in the event of a disruption to maintain on-time performance, minimise impact to the operation and provide a positive guest experience.• Maintaining awareness of Engineering, Crew Control, CDS, Club Executive, Meteorological, Flight Planning, Load Control and Catering Services and Virgin Australia Regional Airlines (VARA) and Ground Operations.• Ensuring compliance with Airport Curfew and with Network Operations Manual and coordinating Metron Traffic Flow Slots.• Monitoring Emergency Response plans and procedures, initiating and briefing Initial Assessment Team (IAT) procedures and completing requisite duties under limited response or red alert conditions.• Entering all known operational information into data collection and analysis systems; providing comprehensive handover to in-coming shifts; and maintaining the team roster, accounting for sick leave and monitoring shift swaps to ensure the required level of staffing and availability.Achievements• Led and monitored team members, recognising strong performances and assisting improvements.• Supported team members by ensuring all resources for role fulfilment were available.• Maintained situational awareness of the schedule to proactively improve the network.

Brisbane, Queensland, Australia

Responsibilities• Overseeing the operation as a whole, ensuring safety, compliance and efficiency is not compromised whilst delivering the schedule.• Ensuring all Operations Control Centre (OCC) departments are operating effectively and communication with leaders maintained during high level disruptions.• Monitoring Emergency Response plans and procedures, initiating and briefing Initial Assessment Team (IAT) procedures and completing requisite duties under limited response or red alert conditions.• Making time-sensitive decisions for the Operations Control Centre, considering all factors including internal and external departments.• Providing support maintaining the on-time performance of the published flight schedule; and reallocating flights in the event of a disruption to maintain on-time performance, minimise impact to the operation and provide a positive guest experience.• Maintaining awareness of Engineering, Crew Control, Customer Disruption Services (CDS), Club Executive, Meteorological, Flight Planning, Load Control and Catering Services and Virgin Australia Regional Airlines (VARA) and Ground Operations.• Ensuring compliance with Airport Curfew and with Network Operations Manual and coordinating Metron Traffic Flow Slot.• Entering all known operational information into data collection and analysis systems; providing comprehensive handover to in-coming shifts; and maintaining the team roster, accounting for sick leave and monitoring shift swaps to ensure the required level of staffing and availability.Achievements• Ensured all stakeholders were advised of any irregular operations as soon as possible following the required Standard Operating Procedure (SOP).• Accurately and efficiently completed all activities to agreed time frames and in accordance with SOPs.

Brisbane, Queensland, Australia

Responsibilities• Maintaining the on-time performance of the published flight schedule.• Reallocating flights in the event of a disruption to maintain on-time performance, minimise impact to the operation and provide a positive guest experience.• Maintaining situational awareness of the schedule.• Maintaining awareness of Engineering, Crew Control, CDS, Club Executive, Meteorological, Flight Planning, Load Control and Catering Services and VARA and Ground Operations.• Ensuring compliance with Airport Curfew and Network Operations Manual and coordinating Metron Traffic Flow Slot.Achievements• Seamlessly integrated planned maintenance schedule into the operation.

Brisbane, Queensland, Australia

Responsibilities• Formulating guest recovery plans at a network level for Virgin Blue, Pacific Blue and V Australia.• Providing Operations Control with the Commercial input of a disruption.• Minimising revenue dissolution and managing Commercial overselling.• Coordinating with key units such as Operations Control, Guest Contact Centre, Ground Operations, Revenue Management and other carrier departments to provide recovery plans.• Issuing reports on the outcome of disruption situations.Achievements• Provided effective recovery plans by coordinating with key stakeholders and establishing strong reporting networks across multiple departments.• Successfully inducted new team members via classroom and online training.

Brisbane, Queensland, Australia

Responsibilities• Facilitating guest frontline experience in a courteous, professional manner.• Facilitating check-in and aircraft dispatch.• Performing Service Desk and Boarding Gate functions.