Kylie Mitchell Email & Phone Number

Brisbane, QLD, AU

Brisbane, Queensland, Australia

• Lead a team of Network Operators who use an Interated Operations Management Control System (IOMCS) to control traffic management devices and plant equipment to ensure optimal network traffic flow, safe lane.
• Lead Change Management to build resilience and ensure team engagement through periods of significant change
• Building relationships with the Operators and supporting them through the day-to-day operation and current operational changes
• Create an environment where identification of business and/or system improvement is encouraged, and solutions are identified
• Influence, engage and develop relationships with key internal and external stakeholders including emergency services
• Extensive knowledge of Transurban's’ tunnel and road network

Brisbane, Queensland, Australia

• Virgin Australia Airlines represents the largest ‘Virgin’-branded fleet of aircraft, is among Australia’s largest airlines, and offers a wide range of both domestic and international flights.Responsibilities
• Overseeing the operation as a whole, ensuring safety, compliance and efficiency is not compromised whilst delivering the schedule.
• Ensuring all Operations Control Centre (OCC) departments are operating effectively and communication with leaders are maintained during disruptions.
• Making time-sensitive decisions for the Operations Control Centre, considering all factors including internal and external departments.
• Providing support maintaining the on-time performance of the published flight schedule; and reallocating flights in the event of a disruption to maintain on-time performance, minimise impact to the operation and.
• Maintaining awareness of Engineering, Crew Control, CDS, Club Executive, Meteorological, Flight Planning, Load Control and Catering Services and Virgin Australia Regional Airlines (VARA) and Ground Operations.

Brisbane, Queensland, Australia

• Responsibilities
• Overseeing the operation as a whole, ensuring safety, compliance and efficiency is not compromised whilst delivering the schedule.
• Ensuring all Operations Control Centre (OCC) departments are operating effectively and communication with leaders maintained during high level disruptions.
• Monitoring Emergency Response plans and procedures, initiating and briefing Initial Assessment Team (IAT) procedures and completing requisite duties under limited response or red alert conditions.
• Making time-sensitive decisions for the Operations Control Centre, considering all factors including internal and external departments.
• Providing support maintaining the on-time performance of the published flight schedule; and reallocating flights in the event of a disruption to maintain on-time performance, minimise impact to the operation and.

Brisbane, Queensland, Australia

• Responsibilities
• Maintaining the on-time performance of the published flight schedule.
• Reallocating flights in the event of a disruption to maintain on-time performance, minimise impact to the operation and provide a positive guest experience.
• Maintaining situational awareness of the schedule.
• Maintaining awareness of Engineering, Crew Control, CDS, Club Executive, Meteorological, Flight Planning, Load Control and Catering Services and VARA and Ground Operations.
• Ensuring compliance with Airport Curfew and Network Operations Manual and coordinating Metron Traffic Flow Slot.Achievements

Brisbane, Queensland, Australia

• Responsibilities
• Formulating guest recovery plans at a network level for Virgin Blue, Pacific Blue and V Australia.
• Providing Operations Control with the Commercial input of a disruption.
• Minimising revenue dissolution and managing Commercial overselling.
• Coordinating with key units such as Operations Control, Guest Contact Centre, Ground Operations, Revenue Management and other carrier departments to provide recovery plans.
• Issuing reports on the outcome of disruption situations.Achievements

Brisbane, Queensland, Australia

• Responsibilities
• Facilitating guest frontline experience in a courteous, professional manner.
• Facilitating check-in and aircraft dispatch.
• Performing Service Desk and Boarding Gate functions.