Kylie Davis Email & Phone Number

Elk River, Mn, Us

Eagan, Minnesota, United States

Minnesota, United States

With a focus on improving efficiency, I provide leadership for team that creates SOPs, scope of installs, time standards and all general operations for a workforce of 3000 employees. Direct the strategy of field services for consumer electronics and fitness products Collaborate with Cross-Functional partners to ensure the Enterprise Strategy is fulfilled within Home Services Identify and remove waste from SOPs to ensure all in home employees are working as efficiently and productively as possible

Minneapolis, Minnesota, United States

In an effort to streamline operations, I was chosen to lead an operations team of eight territory managers, four operations support managers, more than 200 indirect reports, and a 1099 workforce across seven states. Maintain top-line district responsibility for financial performance including revenue, operating income, customer experience, and annual profit/loss of $10M  Develop and implement performance improvement strategies aimed at reversing negative operational trends and capitalizing on opportunities Establish and maintain all HR, fleet management, and asset protection policies and procedures in alignment with core company values and applicable regulations Adjust operating plans to changing market and business priorities to ensure strategic growth and reduce risk Create and implement safety policies and procedures to reduce injury and accident risk and improve bottom-line outcomes Lead staff development including recruiting, hiring, and talent managementAccomplishments Boosted annual direct sales revenue from technicians $390k Increased revenue/call to $23.12 (from $2.10) Eliminated $420k from safety costs with emphasis on expectations and at-risk behaviors Increased total call volume by revamping hiring and training practices Led turnaround of non-profitable district into profitability in year one and growth in year two Reduced safety-driven claims 50% YOY through focus on reducing highest volume claims Developed aggressive “Build a Tech” training plan to broaden field of potential hires through training Created centralized reference for safety and asset policies and became policy SME

Golden Valley, Minnesota

With a focus on profitability and efficiency, I dispatched a team of more than 450 field service techs and 18 support staff. Provided direct support to 34 field managers to facilitate daily business operations of North American field service teams, handling ~300,000 annual orders Partnered with marketing, finance, customer experience, and service leadership to develop new product offerings and revenue flows Directed process improvements including creating new service support teams for each territory and developing KPIs to better assess and measure field services performance Developed and implemented rollout strategies and tracked performance for all Tennant service offerings, pilot programs, and new initiatives Established roles, structure, vision, and processes for field support teamsAccomplishments Grew revenue $1.5M through process improvements Increased processed transactions 20% Increased service tech capacity 42% by streamlining scheduling through switching to a new dispatch model and away from self-dispatch Led creation of application for field leaders to evaluate and engage technicians on ride-along assessments

Greater Minneapolis-St. Paul Area

In this role, I was tasked with leading and managing overall performance of field services teams including technicians, management, and support.  Create policies and procedures focused on improving efficiency, reducing cost, and driving growth through the field services team Developed performance metrics and behavior-based expectations for leaders and technicians aimed at improving lagging indicators and facilitating communication Identified and implemented growth and sales strategies to generate revenue from field technicians Ensured cohesiveness of disparate teams of techs, 1099s, vendors, remote employees, and more through establishing clear standards and open communicationAccomplishments Guided turnaround of underperforming market into top 3 in company Achieved $660k in labor savings by implementing system which reduced need for static helpers Led top performing team in terms of additional sales by techs; attached items to 47% of calls Increased capacity 30% by streamlining routes and helpers

Greater Minneapolis-St. Paul Area

In order to implement operational changes which improved efficiency and enable growth, I applied appropriate technology and tools. Directed field asset recovery initiative to recover surplus fleet vehicles, laptops, and mobile devices Developed and implemented hybrid labor model for in-home services fulfillment Supervised transactions for each account including requests for trust distributions, rebalances, and transfers Partnered with vendors to investigate and resolve transactional issuesAccomplishments Realized $4M labor savings by through hybrid labor model Saved $4.4M in equipment costs through asset recovery

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area