Kylie Goddard Email & Phone Number

Richmond, Indiana, United States

• Review and analyze fraud queues and alerts for high-risk consumer transactions utilizing fraud software to prevent consumer fraud.• Contact consumers via phone and email to inquire about potential fraudulent orders, chargeback disputes, and to recover funds.• Create and conduct comprehensive training sessions via Zoom to enhance operational efficiency.• Process chargebacks within card processor systems to accept or dispute customer claims.• Evaluate and prepare fraud trend… Show more • Review and analyze fraud queues and alerts for high-risk consumer transactions utilizing fraud software to prevent consumer fraud.• Contact consumers via phone and email to inquire about potential fraudulent orders, chargeback disputes, and to recover funds.• Create and conduct comprehensive training sessions via Zoom to enhance operational efficiency.• Process chargebacks within card processor systems to accept or dispute customer claims.• Evaluate and prepare fraud trend reports and recommend courses of action in effort to prevent future fraud.• Maintained a cumulative chargeback rate of .02% with over 100,000 orders reviewed. Show less

Richmond, Indiana, United States

• Participated in corporate meetings to influence product development through consumer insight.• Maintained Sperry product knowledge to assist colleagues in achieving successful interactions with the consumers. • Reviewed and maintained inventory for complimentary products to maintain consumer satisfaction.• Collaborated with Marketing Department to streamline promotions.

Richmond, Indiana, United States

• Successfully managed large volume of contacts while delivering an unparalleled, personal consumer experience via phone, chat, and email. • Anticipated consumer needs by proactively providing education, support, and guidance to enhance customer satisfaction.• Played key role in resolving consumer escalations, employing strong problem-solving skills, and leading with empathy to find swift resolutions.• Consistently achieved a 96% or above average monthly consumer satisfaction rating… Show more • Successfully managed large volume of contacts while delivering an unparalleled, personal consumer experience via phone, chat, and email. • Anticipated consumer needs by proactively providing education, support, and guidance to enhance customer satisfaction.• Played key role in resolving consumer escalations, employing strong problem-solving skills, and leading with empathy to find swift resolutions.• Consistently achieved a 96% or above average monthly consumer satisfaction rating by providing top-quality responses to inquiries.• Generated over $200k in revenue for call-center by utilizing multiple sales strategies. Show less

Richmond, In

• Provided an excellent consumer experience via phone as an acting liaison, keenly listening, resolving customer concerns in a timely manner and utilizing creative problem solving skills while developing rapport and relationships. • Maintained Sperry product and marketing knowledge to assist colleagues in achieving successful interactions with the consumer • Managed shipping/receiving issues, product availability, and address quality complaints. • Experienced with Salesforce, SAP… Show more • Provided an excellent consumer experience via phone as an acting liaison, keenly listening, resolving customer concerns in a timely manner and utilizing creative problem solving skills while developing rapport and relationships. • Maintained Sperry product and marketing knowledge to assist colleagues in achieving successful interactions with the consumer • Managed shipping/receiving issues, product availability, and address quality complaints. • Experienced with Salesforce, SAP, Orderwave, LiveHelpNow, and CyberSource.• Achieved average customer satisfaction rating of 93% in 2016. Show less

Richmond, Indiana, United States

• Monitor and maintain the cycle count program using BPCS ERP program to reconcile machine shop and raw material physical inventories.• Assist in establishing standard costs for newly created materials to ensure vendors are appropriately charged.• Process month and year end journal entries within Session Manager to maintain balanced ledger.• Conduct and audit physical inventories with the Plant Controller to maintain accurate records.• Analyze manufacturing costs and prepare… Show more • Monitor and maintain the cycle count program using BPCS ERP program to reconcile machine shop and raw material physical inventories.• Assist in establishing standard costs for newly created materials to ensure vendors are appropriately charged.• Process month and year end journal entries within Session Manager to maintain balanced ledger.• Conduct and audit physical inventories with the Plant Controller to maintain accurate records.• Analyze manufacturing costs and prepare regular reports comparing standard costs to actual production costs. Show less

Richmond, Indiana

• Managed over 30 business accounts and 45 employees.• Motivated associates by developing and implementing innovative processes to improve performance.• Worked independently to manage daily operations and performance of team.• Coached associates to encourage personal growth, development, and engagement.• Developed and executed strategic plans by creating multiple business plans to achieve goals and drive growth in revenue.• Secured multiple accounts by visiting local… Show more • Managed over 30 business accounts and 45 employees.• Motivated associates by developing and implementing innovative processes to improve performance.• Worked independently to manage daily operations and performance of team.• Coached associates to encourage personal growth, development, and engagement.• Developed and executed strategic plans by creating multiple business plans to achieve goals and drive growth in revenue.• Secured multiple accounts by visiting local businesses which contributed to a 20% growth in business.• Processed invoices, bank deposits, and employee payroll accounts by utilizing company CRM system to maintain accurate records. Show less

Bachelor Of Science - Bs, Business Administration, Management And Operations, 3.9

Minor in Financial Forensic Investigations

Associate'S Degree, Accounting, 3.82

Activities and Societies: Phi Theta Kappa Microsoft Excel certification

Associate Of Science - As, Nursing, 3.7

Activities and Societies: Phi Theta Kappa