-Provide client-facing software training to ensure efficient product use via virtual and in-person training-Create and update training curriculum, course documentation, and other supporting materials as necessary -Develop and manage content for courses in LMS platform-Collaborate with other SMEs and product managers to make sure designed content aligns with organizational goals and requirements-Assist other instructors with their development through mentoring and feedback-Lead department system administrator duties and projects such as server maintenance, information security, coordinating product releases, and system troubleshooting

-Manage caseload and act as a resource to the foster child and the foster family-Conduct correspondence pertaining to caseload and act as a liaison among the foster family, managing conservator, courts, school, and the child-Coordinating and providing care that is safe, timely, effective, and client-centered-Monitor case progress, draft service plans, and determine case closure-Assist caregivers in arranging educational placement, obtain educational records, and attend school meeting such as ARD’s and disciplinary conferences-Maintain confidentiality and adhere to professional standards as outlined by protocols, rules, governmental laws, and regulations

- Facilitate workshops and deliver presentations related to the development of critical workplace skills, career planning, and job search process.- Provide young adults with guidance and information regarding career research, career options, career decision-making, goal setting, and the job search process through individual coaching sessions. - Manage caseload of 40+ youth, conduct weekly coaching sessions, and maintain case notes.

-Lead and supervise a team of 7 front desk staff, ensuring smooth daily operations-Assisted in managing front desk operations, including staff scheduling and training-Oversee reservations, check-ins, and check-outs, optimizing room occupancy and revenue-Collaborated with other departments to enhance overall guest satisfaction-Resolve guest issues and concerns promptly, maintaining a positive and welcoming atmosphere