Kylie Pascoe

Kylie Pascoe Email and Phone Number

APAC Senior Marketing Manager, Customer Research and Insights @ SEEK
Melbourne, VIC, AU
Kylie Pascoe's Location
Melbourne, Victoria, Australia, Australia
Kylie Pascoe's Contact Details

Kylie Pascoe personal email

n/a
About Kylie Pascoe

Kylie Pascoe is a APAC Senior Marketing Manager, Customer Research and Insights at SEEK. She possess expertise in customer satisfaction, business analysis, project management, call centers, sales and 43 more skills.

Kylie Pascoe's Current Company Details
SEEK

Seek

View
APAC Senior Marketing Manager, Customer Research and Insights
Melbourne, VIC, AU
Website:
seek.com.au
Employees:
3038
Kylie Pascoe Work Experience Details
  • Seek
    Apac Senior Marketing Manager, Customer Research And Insights
    Seek
    Melbourne, Vic, Au
    View
  • Wesfarmers Health
    Head Of Customer Insights And Research
    Wesfarmers Health Feb 2024 - Present
    Docklands, Victoria, Au
    Translating customer sentiment and feedback into actionable strategies that enhance customer experience, loyalty, and overall satisfaction.
    View
  • Wesfarmers Health
    Head Of Customer And Partner Experience
    Wesfarmers Health Apr 2022 - Feb 2024
    Docklands, Victoria, Au
    Unlock rich customer insights to create a personalised, digital customer and partner experience, executed consistently across our channels.
    View
  • Tabcorp
    Senior Manager Customer Experience Design
    Tabcorp Apr 2021 - Apr 2022
    Melbourne, Victoria, Au
    Deliver a function that drives an updated digital roadmap through enhanced customer insights.
    View
  • Engie Au
    Head Of Customer Experience
    Engie Au Feb 2019 - Apr 2021
    Southbank, Victoria, Au
    Lead a team to develop and execute Simply Energy's Customer Experience strategy based on customer insight and data.
    View
  • Engie Au
    Operations Channel Manager - Call Centres
    Engie Au May 2012 - Feb 2018
    Southbank, Victoria, Au
    Manager of outsourced call centre operations both in Australia and Manila support customer care, BOH, credit, complaints, sales & knowledge management.
    View
  • Telstra
    Operations Channel Manager Telecommunications
    Telstra Jan 2008 - Apr 2012
    Sydney, Nsw, Au
    End to End accountability for the migration of the Telstra Consumer workforce from Australia to the Philippines. Sourcing and set up of 2 new vendors, configuration and set up of 6 new sites and heavy involvement in the RFP process.Operational accountability for performance across a multitude of KPIs which include Customer Satisfaction, First Call Resolution, Credits per Call, AHT &Transfers and an operating budget in excess of $35M.
    View
  • Telstra
    Client Services Lead
    Telstra Jan 2007 - Jan 2008
    Sydney, Nsw, Au
    Lead and developed a team of 10 Campaign Managers in Melbourne, Adelaide and Perth which specialized in Mobile, Fixed and Telstra.Com portfolios across both Internal and Domestic Industry partners. Maintain the effectiveness of the partners across various Telstra groups and the external vendor contracted to service and sell Telstra telecommunications business solutions.Prime escalation point for all campaign issues, ensured timely and cost effective resolutions were implemented and process improvements were established.
    View
  • Telstra
    Segment Sales Manager
    Telstra 2006 - Jan 2007
    Sydney, Nsw, Au
    Managed the relationship between Telstra newly established Segment marketing teams in the Telstra Retail and Call Centre environment. Delivered revenue and physical targets across Telstra Contact Centre’s and Telstra Retail through annualized planning and variation management.
    View

Kylie Pascoe Skills

Customer Satisfaction Business Analysis Project Management Call Centers Sales Process Improvement Telecommunications Project Planning Change Management Business Intelligence Retail Mobile Devices Management Coaching Business Process Improvement Project Delivery Contact Centers Segmentation Vendor Management Business Transformation Performance Management Account Management Stakeholder Management Operations Management Outsourcing Sourcing Customer Experience Workforce Management Customer Retention Team Management Team Leadership Strategy Crm Marketing Strategy Business Development Strategic Planning Cx Leadership Business Strategy Program Management Sales Management Service Delivery Customer Service Negotiation Influencing And Leading Budget Development Employee Development Innovative Customer Solutions

Kylie Pascoe Education Details

  • Aquinas College Ringwood
    Aquinas College Ringwood

Frequently Asked Questions about Kylie Pascoe

What company does Kylie Pascoe work for?

Kylie Pascoe works for Seek

What is Kylie Pascoe's role at the current company?

Kylie Pascoe's current role is APAC Senior Marketing Manager, Customer Research and Insights.

What is Kylie Pascoe's email address?

Kylie Pascoe's email address is ky****@****uez.com

What schools did Kylie Pascoe attend?

Kylie Pascoe attended Aquinas College Ringwood.

What skills is Kylie Pascoe known for?

Kylie Pascoe has skills like Customer Satisfaction, Business Analysis, Project Management, Call Centers, Sales, Process Improvement, Telecommunications, Project Planning, Change Management, Business Intelligence, Retail, Mobile Devices.

Who are Kylie Pascoe's colleagues?

Kylie Pascoe's colleagues are Joanna Mills, Mila D, Andrea Cepeda, John Dinsay, Ben Melvin-Smith, Ashley Taylor, Steve North.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.