Kylie Pascoe Email & Phone Number

Melbourne, VIC, AU

Docklands, Victoria, AU

Translating customer sentiment and feedback into actionable strategies that enhance customer experience, loyalty, and overall satisfaction.

Docklands, Victoria, AU

Unlock rich customer insights to create a personalised, digital customer and partner experience, executed consistently across our channels.

Melbourne, Victoria, AU

Deliver a function that drives an updated digital roadmap through enhanced customer insights.

Southbank, Victoria, AU

Lead a team to develop and execute Simply Energy's Customer Experience strategy based on customer insight and data.

Southbank, Victoria, AU

Manager of outsourced call centre operations both in Australia and Manila support customer care, BOH, credit, complaints, sales & knowledge management.

Sydney, NSW, AU

End to End accountability for the migration of the Telstra Consumer workforce from Australia to the Philippines. Sourcing and set up of 2 new vendors, configuration and set up of 6 new sites and heavy involvement in the RFP process.Operational accountability for performance across a multitude of KPIs which include Customer Satisfaction, First Call.

Sydney, NSW, AU

Lead and developed a team of 10 Campaign Managers in Melbourne, Adelaide and Perth which specialized in Mobile, Fixed and Telstra.Com portfolios across both Internal and Domestic Industry partners. Maintain the effectiveness of the partners across various Telstra groups and the external vendor contracted to service and sell Telstra telecommunications.

Sydney, NSW, AU

Managed the relationship between Telstra newly established Segment marketing teams in the Telstra Retail and Call Centre environment. Delivered revenue and physical targets across Telstra Contact Centre’s and Telstra Retail through annualized planning and variation management.